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User Centric to Address EHR Usability With New Service Offering
Date:3/31/2009

CHICAGO, March 31 /PRNewswire/ -- Responding to negative impacts on clinician productivity and low adoption rates of Health IT (HIT), User Centric, Inc. (www.usercentric.com) - a user research firm based in Chicago, Illinois - announces a new service offering specifically for health care organizations (HCOs): Interface Productivity Evaluation(TM). "Many clinicians are struggling to adopt EHRs because they are too time-consuming to use or do not adequately support the way clinical workflow actually happens," says Wendy Yee, Ph.D., Director. "The usability of EHRs, Electronic Medical Records (EMRs), ePrescribing, and Practice Management all affect the productivity of clinical staff and HCOs."

Interface Productivity Evaluation(TM) seeks to improve clinician efficiency and effectiveness using HIT by understanding how clinicians and their staff actually use the healthcare applications. Interface Productivity Evaluation(SM) provides:

  • Detailed insights from on-site observations and interviews of clinical staff using HIT applications
  • User performance metrics for various the user interfaces across clinical and staff roles
  • Criteria-based interface evaluation
  • Analysis of how effectively the installed technology supports clinical and staff productivity
  • Specific recommendations for improving and streamlining the user-interface based on observed clinical workflow

"In our research, we've found that usability and low adoption rates are major challenges being addressed at many HCOs. Reductions in workflow efficiency, staff frustration, and concern
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SOURCE User Centric, Inc.
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