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User Centric to Address EHR Usability With New Service Offering

CHICAGO, March 31 /PRNewswire/ -- Responding to negative impacts on clinician productivity and low adoption rates of Health IT (HIT), User Centric, Inc. ( - a user research firm based in Chicago, Illinois - announces a new service offering specifically for health care organizations (HCOs): Interface Productivity Evaluation(TM). "Many clinicians are struggling to adopt EHRs because they are too time-consuming to use or do not adequately support the way clinical workflow actually happens," says Wendy Yee, Ph.D., Director. "The usability of EHRs, Electronic Medical Records (EMRs), ePrescribing, and Practice Management all affect the productivity of clinical staff and HCOs."

Interface Productivity Evaluation(TM) seeks to improve clinician efficiency and effectiveness using HIT by understanding how clinicians and their staff actually use the healthcare applications. Interface Productivity Evaluation(SM) provides:

  • Detailed insights from on-site observations and interviews of clinical staff using HIT applications
  • User performance metrics for various the user interfaces across clinical and staff roles
  • Criteria-based interface evaluation
  • Analysis of how effectively the installed technology supports clinical and staff productivity
  • Specific recommendations for improving and streamlining the user-interface based on observed clinical workflow

"In our research, we've found that usability and low adoption rates are major challenges being addressed at many HCOs. Reductions in workflow efficiency, staff frustration, and concerns about user errors associated with EHR applications are commonly reported," says Wendy Yee, Director. "Our process uses carefully calibrated methods for measuring, analyzing, and improving clinical team productivity by addressing the EHR user interface. On-site observations allow us to gather critical data - not opinion - on how well each system supports clinical workflow, which we translate to interface recommendations for improving productivity."

User Centric's recently published white paper entitled "How to Select an Electronic Health Record System that Health Care Professionals Can Use" demonstrates how usability and user experience can be integrated into the selection of EHRs.

For more information about this new service, contact Robert Schumacher, 630-320-3900 or visit User Centric at HIMSS 2009 ( in Chicago - Booth #3382.

About User Centric

User Centric is a global user experience research and design firm that focuses on making technology easier to use. Our services include user research, user interface design consulting, information architecture, usability testing, user interface evaluations, eye tracking, and remote data gathering. Learn more about us at

Press contact: Pam Stoffregen-Gay, 630-320-3922

SOURCE User Centric, Inc.
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