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User Centric Offers New Service, Usability Diagnostics, to Measure HIT Usability

CHICAGO, April 2 /PRNewswire/ -- Responding to increased attention about clinical productivity and adoption of Health IT (HIT), User Centric, Inc. ( - a user research firm based in Chicago, Illinois - announced a new service for the healthcare industry called Usability Diagnostics(TM) for solution providers. Among the technologies targeted for these service offerings are: Electronic Health Records (EHR), Electronic Medical Records (EMR), ePrescribing, Practice Management, and other clinical applications.

Usability Diagnostics

Usability Diagnostics is designed to support the needs of HIT solution providers who want to measure usability and improve their application. In controlled research settings, clinicians are asked to use an HIT application to complete common, well-defined clinical activities including use cases outlined by the Office of National Coordinator for Health Information Technology. "To this point, HIT solutions providers have been focusing on functionality and technology, but the persistent issue holding down adoption is usability," says Robert Schumacher, Ph.D., Managing Director, User Centric. "'Meaningful Use' cannot be achieved if the application is not usable."

HIT Usability Diagnostics benefits:

  • Independent (objective) feedback on the relevance of the HIT solution user interface to clinicians' activities and workflow
  • Time and performance metrics on the HIT solution in research settings
  • Usability issues impact of the interface on clinicians or staff
  • Benchmark performance and satisfaction ratings from clinicians
  • Specific recommendations for addressing navigation and workflow, screen design, and labeling issues identified by clinicians

HIT Usability Diagnostics engages a panel of clinicians and leverages User Centric's experience in healthcare usability to provide actionable findings for making the EHR user experience more intuitive and usable. "It's a triple win." says Schumacher, "By optimizing user interfaces, solution providers can better serve their clients - the clinicians and HCOs - so the physician can focus more on actual patient care."

Usability is a hot topic in HIT. User Centric's recently published white paper entitled "How to Select an Electronic Health Record System that Health Care Professionals Can Use" demonstrates how usability and user experience can be integrated into the selection of Health IT in general and EHRs in particular.

For more information about this new service, visit, contact Robert Schumacher (630-320-3900) or visit User Centric at HIMSS 2009 ( in Chicago - Booth #3382.

About User Centric

User Centric is a global user experience research and design firm that focuses on making technology easier to use. Our services include user research, user interface design consulting, information architecture, usability testing, user interface evaluations, eye tracking, and remote data gathering. Learn more about us at

Press contact: Pam Stoffregen-Gay, 630.320.3922

SOURCE User Centric, Inc.
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