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User Centric Offers New Service, Usability Diagnostics, to Measure HIT Usability
Date:4/2/2009

CHICAGO, April 2 /PRNewswire/ -- Responding to increased attention about clinical productivity and adoption of Health IT (HIT), User Centric, Inc. (www.usercentric.com) - a user research firm based in Chicago, Illinois - announced a new service for the healthcare industry called Usability Diagnostics(TM) for solution providers. Among the technologies targeted for these service offerings are: Electronic Health Records (EHR), Electronic Medical Records (EMR), ePrescribing, Practice Management, and other clinical applications.

Usability Diagnostics

Usability Diagnostics is designed to support the needs of HIT solution providers who want to measure usability and improve their application. In controlled research settings, clinicians are asked to use an HIT application to complete common, well-defined clinical activities including use cases outlined by the Office of National Coordinator for Health Information Technology. "To this point, HIT solutions providers have been focusing on functionality and technology, but the persistent issue holding down adoption is usability," says Robert Schumacher, Ph.D., Managing Director, User Centric. "'Meaningful Use' cannot be achieved if the application is not usable."

HIT Usability Diagnostics benefits:

  • Independent (objective) feedback on the relevance of the HIT solution user interface to clinicians' activities and workflow
  • Time and performance metrics on the HIT solution in research settings
  • Usability issues impact of the interface on clinicians or staff
  • Benchmark performance and satisfaction ratings from clinicians
  • Specific recommendations for addressing
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SOURCE User Centric, Inc.
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