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User Centric Develops Guidelines for Personal Health Record (PHR) Applications Based on User Research
Date:2/3/2009

CHICAGO, Feb. 3 /PRNewswire/ -- Global user experience consulting firm User Centric, Inc., (http://www.usercentric.com) has identified several guidelines to be included in a working model for PHR interfaces that will facilitate user adoption. Based on a recent usability study comparing two existing online personal health record (PHR) applications, Google Health and Microsoft HealthVault, User Centric gained a clearer understanding of features that are deemed useful in PHR applications. (Neither Google nor Microsoft commissioned or participated in this study in any manner.)

Based on a detailed analysis, User Centric developed recommendations for designing a more usable PHR, including:

  • Inclusion of multiple descriptions of the same health conditions/ items to accommodate users' differing levels of familiarity and comfort with medical terminology
  • Inclusion of basic drug interaction warnings, including interactions between common over-the-counter medications with prescription drugs
  • Using the user interface to support brand credibility, which was motivating factor for users who are choosing a PHR
  • More recommendations can be found at http://www.usercentric.com/publications/2009/01/phr-recommendations/

As a follow-up to the PHR usability study, User Centric conducted an online survey to gather further data on patient attitudes towards PHRs. Among other things, this survey tracked features that would most drive respondents to adopt an online PHR. These included:

  • Tracking immunization records
  • Securely receiving test results and info
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SOURCE User Centric
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