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Upstairs Solutions Teams with PointRight to Launch Industry's First Five-Star Quality Rating System Online Training for Long Term Care Facilities

New Module Explains Five-Star Rating and Offers Strategies to Help Improve Scores, Address Resident and Family Concerns and Increase Census

(PRWEB) April 12, 2010 -- To address CMS’ new Five-Star Quality Rating System, Upstairs Solutions and PointRight have joined forces to create the "Five-Star Quality Rating System - What You Need to Know" online training module. The new module, one of more than 100 online courses offered by Upstairs Solutions, was designed to help long term care providers achieve the highest rating and drive facility census.

CMS established the rating system to empower residents and families with a standard comparison by which to understand the quality of care a facility has to offer. “Families and residents aren’t the only ones looking at this rating, it’s also being used by insurers and financial planners to determine the risks of doing business with these long term care providers,” commented Steven Littlehale, Executive Vice President and Chief Clinical Officer at PointRight. “Teaming with Upstairs Solutions was a great way to take advantage of their quality online training development capabilities and help PointRight clients and other providers to better assess their vulnerabilities with Five-Star Rating.”

The module walks through the new rating process and explains how a facility is audited based on three categories of data -- health inspections, staffing and quality measures. Highly designed graphics and an easy-to-follow narrative enables viewers to understand what data is examined for each of the categories, how it is calculated, and what impact that data has on the overall score. The module also clearly defines rating terminology and details the link between data and specific components of the annual survey including completed CMS forms.

“The Five-Star rating is a complicated system, and better understanding of how each component and data source is measured is critical to the success of a facility,” explained Tamar Abell, Principal, Upstairs Solutions and owner of more than eight long term care facilities in the US.

Upstairs Solutions
Upstairs Solutions is a leader in online training and compliance education for the senior care industry. Its catalogue of courses contains more than 130 online modules for all staff from management and nursing to frontline positions as well as a sophisticated learning management system to assist in tracking employee training. For more information on Upstairs Solutions LTC, visit

PointRight Inc.
PointRight is the industry leader in providing data-driven analytics and decision support to help the nation’s leading long-term care providers and insurance carriers optimize quality, clinical care, risk and profitability. By combining advanced web-based tools with trusted consulting services, proven data analytics and unrivaled databases, PointRight expertly translates disparate data into usable information and insight. Founded in 1995 and based in the Boston area, PointRight works closely with clients to help them make confident decisions that dramatically improve their financial, clinical, regulatory and operational performance. For more information, visit


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