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Unprecedented Spike in Patient Satisfaction Follows Launch of Public Reporting
Date:9/23/2008

r more than 20 years, Press Ganey has been committed to providing insight that allows health care organizations to improve the quality of care they provide while improving their bottom-line results. The company offers the largest comparative customer feedback databases, actionable data, solution resources, and unparalleled consulting and customer service. Press Ganey currently partners with more than 7,000 health care facilities -- including over 40% of U.S. hospitals -- to measure and improve the quality of their care.

American Hospital Association

The AHA is a not-for-profit association of health care provider organizations and individuals that are committed to the health improvement of their communities. The AHA is the national advocate for its members, which includes 5,000 hospitals, health care systems, networks, other providers of care and 37,000 individual members. Founded in 1898, the AHA provides education for health care leaders and is a source of information on health care issues and trends. For more information, visit the Web site at http://www.aha.org.

* The hospitals included in this analysis voluntarily began participating in the early implementation of HCAHPS beginning in October 2006. Participation has been linked to a hospital's reimbursement since July 2007. Press Ganey supports 1,840 hospitals in their continuous HCAHPS measurement.


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SOURCE Press Ganey Associates, Inc.
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