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Unprecedented Spike in Patient Satisfaction Follows Launch of Public Reporting
Date:9/23/2008

ute services at Press Ganey. "We were anticipating that there could be such improvements on the HCAHPS measures because we've noted significant year-over-year improvements each month of 2008 for important Press Ganey concept areas such as coordination of care -- a key driver of HCAHPS results that is not included within the HCAHPS measure set."

American Hospital Association President and CEO Rich Umbdenstock commented: "Sharing information from the HCAHPS survey about patients' experience of care is one of the many ways hospitals are being transparent about the quality of care they provide. HCAHPS is useful information consumers can use to make important health care decisions, and that hospitals are using to improve the care for patients. Press Ganey's analysis shows that hospitals, doctors, and nurses care deeply about meeting patients' needs and will work to improve care in response to the thoughts and concerns of those they serve. America's hospitals will continue their efforts to share even more information on the quality of care provided to their patients."

The graphs of these Press Ganey data points are now available at http://www.pressganey.com/galleries/default-file/HCAHPS_Graphs.pdf.

Commentary from Dr. Mylod is available upon request.

HCAHPS data is available on the Hospital Compare website, http://www.HospitalCompare.hhs.gov. Hospital Compare is a consumer-oriented website that provides side-by-side information on hospital quality. This tool provides consumers with information on how well hospitals care for their adult patients with certain medical conditions or surgical procedures. This information will help patients compare the quality of care hospitals provide and will help consumers make informed decisions about their care.

Press Ganey Associates, Inc.

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SOURCE Press Ganey Associates, Inc.
Copyright©2008 PR Newswire.
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