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University Hospitals Case Medical Center earns prestigious national award for excellence
Date:10/2/2009

ed Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey.

Other hospitals recognized this year in addition to UH Case Medical Center:

  • Methodist HospitalA Clarian Health Partner, Indianapolis
  • Rush University Medical Center, Chicago
  • University Medical Center, Tucson
  • The University of Kansas Hospital Authority, Kansas City

"As an organization, UHC is committed to improving members' performance. Through this study, we are able to determine what structures and practices are associated with excellent performance across an AMC," said Mark Keroack, M.D., M.P.H., Chief Medical Officer and Vice President of the UHC Clinical Practice Advancement Center. Dr. Keroack, with others at UHC, developed the study approach and has conducted several organizational development workshops for UHC members across the country.

He is the lead author of "Organizational Factors Associated With High Performance in Quality and Safety in Academic Medical Centers," published in the December 2007 issue of Academic Medicine. The critical success factors first identified in that study are a shared sense of purpose throughout the organization, leadership style, an accountability system, a focus on results, and a collaborative culture.


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Contact: George Stamatis
george.stamatis@UHhospitals.org
216-844-3667
University Hospitals Case Medical Center
Source:Eurekalert

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