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University HealthSystem Consortium Announces Dual Award for Patient Satisfaction Measurement Services
Date:1/21/2009

OAK BROOK, Ill., Jan. 22 /PRNewswire/ -- University HealthSystem Consortium (UHC) today announced that after a competitive bid process it has awarded agreements for patient satisfaction measurement services to Avatar International and Press Ganey Associates, Inc. Each supplier has been awarded a 3-year agreement with options to extend. The agreements are effective as of January 1, 2009.

Under the agreements, Avatar and Press Ganey will offer UHC members a comprehensive approach to improving patient satisfaction, including measurement, consulting, and improvement resources.

"UHC is excited to embark on a partnership with Avatar and Press Ganey. They are leaders in the arena of patient satisfaction and will provide a valuable array of services for UHC members and affiliates," said Cindy White, vice president of operations at UHC.

Patient satisfaction measurement allows organizations to continuously improve their performance in the delivery of high-quality health care and is becoming increasingly important as the emphasis on patient- and family- centered care grows.

About UHC

The University HealthSystem Consortium (UHC), formed in 1984, is an alliance of 103 academic medical centers and 191 of their affiliated hospitals, representing approximately 90% of the nation's nonprofit academic medical centers. UHC offers its members specific programs and services to improve clinical, operational, and patient safety performance. The mission of UHC is to advance knowledge, foster collaboration, and promote change to help members succeed in their respective markets. For more information, visit http://www.uhc.edu.

About Avatar International

Avatar, a research and consulting group based in Orlando, Fla, specializes in Evidence Based Intelligent Surveys(TM) and Innovative Strategies(TM) to transform information into significant quality and efficiency of care improvement for the health care industry. Avatar serves health care organizations nationally, including small community hospitals, academic medical centers, large regional medical centers, integrated health care systems, and long-term care and behavioral health organizations. For more information, please visit http://www.avatar-intl.com.

About Press Ganey Associates, Inc.

Press Ganey, based in South Bend, Ind, provides insight to health care organizations to improve quality of care and financial performance. The company currently partners with more than 7,000 health care facilities, including more than 40% of US hospitals. For more information, please visit http://www.pressganey.com.

     UHC Media Contact:
     Linda Bosy
     (630) 954-2808 (Office)
     (312) 301-6328 (Mobile)
     bosy@uhc.edu

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SOURCE University HealthSystem Consortium
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