Navigation Links
Uncovering the blind spot of patient satisfaction and patient expectations: An international survey
Date:10/25/2011

Boston, MA -- Patient satisfaction is increasingly recognized as an important component of quality of care. To achieve a high level of patient satisfaction, providers need to identify and address patients' expectations. However, a new international survey conducted by researchers from Brigham and Women's Hospital (BWH) and Harvard Medical School reveals that while clinicians think it is important to ask patients about their expectations, they often fail to do so and consequently may not respond adequately. This research is published in the November issue of the British Medical Journal: Quality and Safety and was selected as the Editor's choice, making it available online in full text at no cost.

"Although nearly all clinicians we surveyed indicated that it was important to ask patients about their expectations, only a few reported actually asking. This discrepancy appears to uncover a blind spot in clinicians' approach when attempting to address patient expectations and improve patient satisfaction," said Ronen Rozenblum, PhD, MPH, lead author of the paper and a researcher in the Department of Medicine at BWH. "Despite emphasis on Patient-Centered Care by many groups these findings raise concerns regarding the responsiveness of clinicians towards the subjective needs and expressed preferences of individual patients," Rozenblum said.

Researchers surveyed 1004 clinicians, both physicians and nurses, from four academic medical centers in Denmark, the United States, Israel and the UK. The survey included questions that focused on clinicians' awareness, attitudes, competence and performance with respect to patient expectations. Researchers report that almost nine in ten clinicians felt their awareness of patient expectations was inadequate. They also discovered that while 89.4 percent of clinicians believed it was important to ask patients about expectations, only 16.1 percent reported actually asking. This result varies by country with Denm
'/>"/>

Contact: Lori J. Shanks
ljshanks@partners.org
617-534-1604
Brigham and Women's Hospital
Source:Eurekalert

Page: 1 2

Related medicine news :

1. CT best at uncovering drug mule payload
2. Valentines Party Planned for the Blind and Disabled
3. First blinded study of venous insufficiency prevalence in MS shows promising results
4. Go Wild with Blinds Retailer Tuiss.co.uk and Environmental Charity Landlife
5. Second Dose of Gene Therapy for Inherited Blindness Proves Safe in Animal Studies
6. Prodigy Re-Launches Syringe-Filling System for Blind and Low-Vision Diabetics
7. Breakthrough design opens door to full screen Braille displays for the blind
8. Being Blinded By Jealousy Can Be Real
9. Do the blind have a more acute sense of smell?
10. Preventing blindness focus of ORNL technology, AMDx
11. Baden Elementary School holds VisionWalk to Fight Blindness
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:8/30/2015)... ... August 31, 2015 , ... Intellitec Solutions, based in Wilmington, ... October 5th & 6th in San Antonio, TX. Dedicated to bringing long term ... from all over the country come to share the latest and greatest in ...
(Date:8/30/2015)... ... ... Lizzie’s Lice Pickers , a company that offers professional live removal service, ... head checks for just $10, which is a significant discount from the normal price ... treatment products. “With kids returning to school, it is very important to be on ...
(Date:8/30/2015)... ... August 30, 2015 , ... Nutritional Products International ( http://www.nutricompany.com ... of global cosmeceutical and skin care brands. Mr. Fernandez comes with a ... years working in operations, purchasing and management for some of the nations biggest ...
(Date:8/29/2015)... ... August 30, 2015 , ... Electronic Informed Consent ... – 3:00 p.m. EDT, http://www.fdanews.com/electronicinformedconsent , The simple fact about electronic ... , Clinical trial sites can now use audio, video and interactivity ...
(Date:8/29/2015)... ... ... Dr. Tim Novelli, DC., Founder and President of the Patriot Project, is ... chiropractic field in the military. All too often VA hospitals treat patients with harmful ... to the VA program over a decade ago, the reality is that only 10% ...
Breaking Medicine News(10 mins):Health News:Intellitec Solutions to feature Microsoft Dynamics GP at AHCA/NCAL 66th Annual Convention & Expo 2Health News:Lizzie’s Lice Pickers Announces Back to School Head Check Special and Discounted Lice Treatment Products 2Health News:NPI Executive Vice President Leads Cosmeceutical Expansion 2Health News:FDAnews Announces — Electronic Informed Consent for Clinical Trials: Best Practices Webinar, Sept. 15, 2015 2Health News:FDAnews Announces — Electronic Informed Consent for Clinical Trials: Best Practices Webinar, Sept. 15, 2015 3Health News:FDAnews Announces — Electronic Informed Consent for Clinical Trials: Best Practices Webinar, Sept. 15, 2015 4Health News:The Patriot Project brings Chiropractic Care to the Armed Forces and their Families - Rapid Release Technology Joins the Effort to Recruit more Doctors to Pledge 2
... ... Creativity Awards and the W3 Awards Programs, , ... (PRWEB) November 13, 2009 -- Chicago-based full-service healthcare communications ... honoring exceptional creative and interactive work. , , ,THE 39TH ANNUAL CREATIVITY AWARDS ...
... Varian, Inc. (NasdaqGS: VARI) announced today that Steady State Imaging ... SSI,s new SWIFT Software for Varian,s research MRI Systems. ... existing MR techniques with the ability to silently image structures ... , SWIFT allows the extension of MRI to high quality ...
... , SAN FRANCISCO, Nov. 12 In response to ... pandemic, State Fund has partnered with UC Berkeley,s Center ... series of free seminars statewide helping employers protect their ... and it is extremely important that business leaders educate ...
... of America, Inc. (the "REIT"), a self-managed, non-traded, real ... and Sale Agreement (the "Agreement") to acquire a medical ... $16,250,000. The closing of the acquisition is subject to ... Mary Black Medical Office Building is located on the ...
... picture of pandemic, CDC says, , THURSDAY, Nov. 12 ... come down with the H1N1 swine flu since the ... have died, including an estimated 540 children, federal health ... significant jump in the numbers of sick, hospitalized and ...
... ... P.C. has opened its new facility in Lake Success, NY. The facility will ... Epilepsy Neurologist Alan B. Ettinger, M.D., Neuro-Ophthalmologist Scott Uretsky, M.D., Neuropsychologist Gad E. ... children’s facility designed for the needs of pediatric patients. , ...
Cached Medicine News:Health News:Goble & Associates Wins Advertising Industry Awards Competitions 2Health News:Goble & Associates Wins Advertising Industry Awards Competitions 3Health News:Steady State Imaging Signs Reseller's Agreement With Varian, Inc. 2Health News:Healthcare Trust of America, Inc. Executes Agreement to Acquire a 108,500 SF Medical Office Building Located in Spartanburg, South Carolina 2Health News:22 Million Sickened by Swine Flu in 6 Months 2Health News:22 Million Sickened by Swine Flu in 6 Months 3Health News:Neurological Surgery, P.C., of Long Island, NY, Adds New Specialists and Opens New Flagship Facility in Lake Success, NY 2Health News:Neurological Surgery, P.C., of Long Island, NY, Adds New Specialists and Opens New Flagship Facility in Lake Success, NY 3
(Date:8/28/2015)... , August 28, 2015 The ... Livestock (Pork/Swine, Poultry, Ruminant, and Aquaculture), & by Region ( ... Asia-Pacific , and Rest of the World) ... The global market for Eubiotics was valued at USD 4.62 ... Billion by 2020, at a CAGR of 7.4% from 2015 ...
(Date:8/27/2015)... 27, 2015  A recent study by Feucht ... compared the Arthrosurface HemiCAP® Wave implant, which is ... "onlay" design implant for isolated patellofemoral disease. While ... and pain scores, none of the patients in ... However, 53% of the patients in the "onlay" ...
(Date:8/27/2015)...  Eli Lilly and Company (NYSE: LLY ) ... Thursday, September 17, 2015. Sue Mahony , Ph.D., ... Richard Gaynor , M.D., senior vice president of ... participate in a fireside chat at 3:30 p.m., Eastern ... will be available on the "Webcasts & Presentations" section ...
Breaking Medicine Technology:Eubiotics Market Worth 7.05 Billion USD by 2020 2Eubiotics Market Worth 7.05 Billion USD by 2020 3Eubiotics Market Worth 7.05 Billion USD by 2020 4Eubiotics Market Worth 7.05 Billion USD by 2020 5Study Demonstrates Dramatic Reduction in Progression of Osteoarthritis with the Arthrosurface "Inlay" Patellofemoral Implant Design Compared to Traditional "Onlay" Implant 2Study Demonstrates Dramatic Reduction in Progression of Osteoarthritis with the Arthrosurface "Inlay" Patellofemoral Implant Design Compared to Traditional "Onlay" Implant 3Lilly to Participate in Morgan Stanley Global Healthcare Conference 2
... Minifixator, combines the advantage of secure fragment fixation ... is not necessary, since in general, indirect reduction ... the hand has required bridging of the joint ... Burny) because of the design of the fixator ...
The Small External Fixator has straight or angled frames, independent pin placement, and combines easily with Large and Medium External Fixator frames....
... Pennig Minifixator, combines the advantage of secure fragment ... dissection is not necessary, since in general, indirect ... in the hand has required bridging of the ... and Burny) because of the design of the ...
The Medium External Fixator has a double-rod frame, medium Combination Clamp medium Multi-Pin Clamp, and Carbon Fiber Rods. Rod Attachment for Medium Multi-Pin Clamp allows second rod to be added....
Medicine Products: