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URAC and CARF International Announce New Survey Tool for Health Care Case Management Studies
Date:6/16/2009

that is customized to an organization's specific settings and populations," said Brian J. Boon, Ph.D., president/CEO of CARF International. "Hearing the voice of consumers in an organization is essential to ensuring high quality services. The anonymity offered by the survey tool will ensure consumer privacy while giving users an opportunity to share their thoughts about their health care experience."

The survey is efficiently administered across the service continuum, cutting across multiple programs/departments. In addition, the questionnaire, data gathering, and reports are customized to meet an organization's specific needs, programs, and populations.

"Any new technology that will help increase efficiency for case managers, while improving services to consumers, is of great value to the case management industry," said Cheri Lattimer, RN, BSN, executive director of the Case Management Society of America (CMSA). "The uSPEQ-CM allows case managers to access valuable information while the flexibility of the survey allows for feedback during, at the completion of, or at key benchmarks following services."

uSPEQ surveys, such as the uSPEQ-CM, are field tested in diverse health and human services organizations with varying sizes, types, and geographical locations. Ongoing testing and analysis are also employed to ensure the quality of the surveys.

"CARF was guided by input from providers, payers of services, and, most important, consumers," said Di Shen, Ph.D., chief research officer of CARF International. "The information gathered is designed to help organizations demonstrate that their services are effective. There is more accountability, competition, and consumerism in today's healthcare industry, and having real numbers and facts is invaluable."

Subscribers to the uSPEQ-CM will receive a wide range of support and benefits including consultation with uSPEQ staff, unlimited distribut
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SOURCE URAC
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