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URAC and CARF International Announce New Survey Tool for Health Care Case Management Studies
Date:6/16/2009

Reporting System Provides Information to Improve Quality of

Programs and Services Offered to Consumers

WASHINGTON, June 16 /PRNewswire/ -- URAC, the leading health care accreditation and education organization, and CARF International, a premier, global, independent accreditor of health and human services, today announced a new tool for case management professionals. The uSPEQ(R)/URAC Participant Experience Survey for Case Management (uSPEQ-CM) will help evaluate and improve the quality of health care programs and services offered to consumers.

(Logo: http://www.newscom.com/cgi-bin/prnh/20030501/URACLOGO )

"This innovative tool will provide organizations the information they need to ensure they are offering the best services to consumers," said Alan P. Spielman, president and CEO of URAC. "The tool also empowers consumers to play a role in their health care by giving them a way to give specific and direct feedback to case managers."

Developed using uSPEQ, CARF's proven data and reporting system, uSPEQ-CM is a confidential, anonymous, and scientifically-tested reporting system that gathers participants' experiences with their case management program. In turn, providers can use the reported information to improve the quality of their programs and services and monitor outcomes.

"uSPEQ-CM is a powerful, flexible tool
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