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URAC Develops New Case Management Patient Satisfaction Tool, Invites Public Input On Voluntary Survey Instrument
Date:5/29/2008

ol is expected to help guide quality and process improvement efforts required for URAC accreditation.

"Case managers are looking for and requesting standardized assessment tools that will support consistency with outcome measurement and reporting. We believe this process will assist in developing a valuable tool to address these concerns," said Cheri Lattimer, executive director of Case Management Society of America.

URAC routinely invites public comment for its new or revised accreditation standards as part of its commitment to have the broadest possible input into the development process. The practice ensures standards are meaningful to all health care management stakeholders.

URAC's Case Management Patient Satisfaction Survey Instrument is available for review at http://www.urac.org/publiccomment/. URAC will only accept comments through this online comment form.

All comments submitted by the deadline will be considered prior to final changes to the instrument. Revisions will be submitted to URAC's Board of Directors for final approval at the end of July, 2008, and the tool is expected to be released for voluntary industry use in August, 2008.

To Read "Exploring URAC": http://www.urac.org/docs/about/Explore-webFINAL.pdf

About URAC

URAC, an independent, nonprofit organization, is well-known as a leader in promoting health care quality through its accreditation and education programs. URAC offers a wide range of quality benchmarking programs and services that keep pace with the rapid changes in the health care system, and provide a symbol of excellence for organizations to validate their commitment to quality and accountability. Through its broad-based governance structure and an inclusive standards development process, URAC ensures that all stakeholders are represented
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