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URAC Develops New Case Management Patient Satisfaction Tool, Invites Public Input On Voluntary Survey Instrument
Date:5/29/2008

WASHINGTON, May 29 /PRNewswire/ -- In a first for URAC, the independent, non-profit accreditation organization called for public comment on a new tool it has developed to help case management practitioners assess patient satisfaction with the services they provide. The one-page survey instrument is a standardized assessment case managers can voluntarily use in the field. URAC is seeking input from any interested parties, including purchasers, policy makers, consumers, health care management organizations and health plans. The deadline for public comment is June 27, 2008.

(Logo: http://www.newscom.com/cgi-bin/prnh/20030501/URACLOGO )

URAC offers the only independent accreditation program for the case management industry, and currently accredits 120 companies in case management. There is no other standardized patient satisfaction survey instrument currently available for case management professionals to assess how well practitioners:
-- Communicate with patients about their concerns and treatment options;

-- Set goals and offer education to help patients manage their needs;

-- Are available to offer assistance; and

-- Are rated in terms with patient's overall satisfaction with case

management services.

"URAC created this instrument in response to requests from case management companies for a standard assessment tool that could be used to assess patient satisfaction for case management program participants," said Alan Spielman, URAC's president and CEO. URAC's effort was initiated following a review of a survey instrument developed by Healthways. Subsequently, an advisory panel of case management experts and representatives of the Case Management Society of America worked with URAC to develop the standardized assessment tool, which included other organizations sharing their survey instruments. The standardized assessment to
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