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UHC Benchmarking Project Focuses on Patient- and Family-Centered Care in Academic Medical Centers
Date:10/27/2009

mprovement opportunities
  • Identify useful metrics for monitoring progress toward PFCC goals
  • Develop an aggregate database of PFCC practices in academic medical centers
  • Discover how organizations are successfully implementing PFCC's core concepts to address the principles of quality care as outlined by the Institute of Medicine
  • The majority of academic medical centers participating in this UHC benchmarking project indicated that PFCC is part of the organizational mission. However, in a 2007 survey, 68% responded that the budget to support this initiative was "none" or "unknown." Only 36% of responding organizations included PFCC in job descriptions and performance evaluations.

    MCG Health, Inc., the health system of the Medical College of Georgia, experienced dramatic improvements in patient safety, length of stay, and patient satisfaction by implementing PFCC. In fact, Press Ganey satisfaction scores for neurosciences, the first adult service line to implement PFCC, increased from the 10th percentile to the 95th percentile in less than a year. Improvement in patient satisfaction has also helped dramatically reduce costly malpractice litigation for MCG.

    The UHC benchmarking project also identified several leadership strategies that can help facilitate implementation of PFCC core concepts in health care organizations:

    • Organizations must collaborate with patient and family advisers to incorporate PFCC concepts into the organizational culture.
    • Leaders and providers--including outsourced service and equipment vendors, administrative leaders, caregivers, and medical staff--must subscribe to and practice PFCC concepts.
    • Staff and providers must be held accountable for achieving and maintaining PFCC goals.

    About UHC

    Formed in 1984, UHC is an alliance of 103 academic medical centers and 219 of their affiliated hospitals, representing approxi
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    SOURCE UHC
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