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UCSF/SFGH project for diabetes patients wins award for innovation, quality
Date:12/18/2009

A UCSF/San Francisco General Hospital project that used a novel communication tool to improve health outcomes among diabetes patients was honored recently with a quality leadership award from the California Health Care Safety Net Institute.

The Institute, the quality improvement partner of the California Association of Public Hospitals and Health Systems, presented its Quality Leaders Award to innovative programs within California's public hospitals and health systems that aim to meet the needs of diverse communities.

At a December 3 award ceremony in Monterey, Calif., the Institute honored San Francisco General Hospital for its Improving Diabetes Efforts Across Language and Literacy (IDEALL) project, which ran from 2003 to 2006 and was based at the UCSF Center for Vulnerable Populations at the hospital.

IDEALL was designed to combine accessible, multilingual communication technology with targeted interpersonal support, according to SFGH primary care physician Dean Schillinger, MD, a UCSF professor of medicine who serves as director of the Center for Vulnerable Populations and chief of the California Diabetes Program within the California Department of Public Health.

The project enrolled 339 patients with type 2 diabetes, many of whom had limited literacy skills and limited English proficiency. Participants were randomly assigned to one of three groupsautomated telephone diabetes self-management, group medical visits or standard careand were followed for a period of one year.

Patients in the telephone group received weekly automated phone calls in their native language, asking them about their self-care behaviors, such as medication adherence and diet, as well as their psychological and emotional well-being. Patients responded using touch-tone commands, and any response that raised red flags was immediately followed by a call from a nurse care manager who spoke the patient's primary language.

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Contact: Karin Rush-Monroe
karin.rush-monroe@pubaff.ucsf.edu
415-476-2557
University of California - San Francisco
Source:Eurekalert

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