Navigation Links
TurningPoint-DSFederal JV, L.L.C. Awarded Contract to Provide Ongoing Services for the Centers for Medicare & Medicaid Services (CMS) Call Center: Connect (C3) Help Desk
Date:8/23/2019

TurningPoint-DSFederal, JV, L.L.C. (FedPoint) announces today that CMS has selected the company to provide Call Center: Connect (C3) help desk support. Adding to its portfolio of six engagements, FedPoint will provide C3 Help Desk support to ensure the Medicare and Marketplace contact centers systems remain accessible and effective.

The C3 Help Desk is responsible for overseeing and managing the resolution of contact center representative requests for both the Medicare and Marketplace contact centers. These requests include, but are not limited to, troubleshooting support, technical support, issue triage, and escalation of issues. The C3 Help Desk is the central, integrated, help desk supporting the suite of systems that support the call centers. The C3 Help Desk is also responsible for managing the entire lifecycle of help desk requests.

Sophia Parker, FedPoint’s Managing Partner, says the project is integral to FedPoint’s mission to implement IT solutions that directly impact the effectiveness of CMS’ program priorities.

“FedPoint is laser-focused on providing CMS excellent service so that it can continue to ‘connect the dots’ between its various call center activities,” said Parker. “We appreciate the opportunity to continue supporting CMS in this vitally important program. Our team’s understanding of the work allows us to provide CMS with seamless performance while enhancing services through continuous quality improvement.”

FedPoint Partner David Hughes agrees. “As a core member of FedPoint, we are proud that TurningPoint brings personnel who have been providing these services for more than 12 years,” he said. “Our team brings an unparalleled understanding of the C3 Help Desk environment, and we have been successful in this work in part because of the telecommunications and project expertise we offer.”

FedPoint’s C3 Help Desk contract is a 51-month task order under the CMS SPARC 8(a) contract vehicle with a total value of $9.9M if all options are exercised.

About TurningPoint-DSFederal JV, L.L.C. (FEDPOINT)
FedPoint is a Joint Venture (JV) between TurningPoint Global Solutions and DSFederal, delivering software engineering services, and IT services for a variety of federal customers. Headquartered in Rockville, MD, FedPoint has a combined 18 years of experience in federal, state, and commercial contracting activities, including TurningPoint’s incumbent work on the VCS Help Desk.

Read the full story at https://www.prweb.com/releases/turningpoint_dsfederal_jv_l_l_c_awarded_contract_to_provide_ongoing_services_for_the_centers_for_medicare_medicaid_services_cms_call_center_connect_c3_help_desk/prweb16523695.htm.


'/>"/>
Source: PRWeb
Copyright©2019 Vocus, Inc.
All rights reserved


Related medicine news :

1. USHEALTH Advisors L.L.C. Wins Silver Stevie® Awards IN 2016 Stevie Awards For Sales & Customer Service
2. All Natural Freshness, L.L.C. Launching International Award Winning High Pressure Processed Cold Pressed Juices in North America
3. Athena Software Awarded California Multiple Award Schedules (CMAS) Agreement
4. Nurse of the Year Awarded to Indiana Nurse for the First Time in Award’s History
5. Dr. Shervin Naderi Awarded the 2019 Patients’ Choice Award
6. TSI Healthcare Awarded Multiple Customer Service Accolades by the Stevie® Awards for Fifth Consecutive Year
7. Sanguine Awarded Competitive Grant from the National Science Foundation
8. Highland Medical Group Awarded Health Care Staffing Services Certification from the Joint Commission
9. SILCSKIN™ DECOLLETTE PAD AWARDED WINNER of LNE & SPA’S Best Product in Neck and Decollete Category Two Years in a Row
10. Spaulding Youth Center Awarded $60,000.00 Grant from the New Hampshire Charitable Foundation
11. Dr. Rajeev Kurapati Awarded Gold Medal for His Book "Physician" at Readers Favorite 2018 Awards
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:9/18/2019)... (PRWEB) , ... September 18, 2019 , ... ... DMD for the fourth consecutive year. Dr. Scagnelli specializes in general and cosmetic ... established in the 1940’s and has been delivering quality dental care over the ...
(Date:9/17/2019)... SAN DIEGO (PRWEB) , ... September 17, 2019 ... ... Olympian, and marathon winner Meb Keflezighi and the American Heart Association (AHA)-San Diego ... 2019 San Diego Heart and Stroke Walk on Saturday, September 21 in Balboa ...
(Date:9/17/2019)... Calif. (PRWEB) , ... September 17, 2019 , ... ... CE Mark for Europe and the 21st Century Cures Act in the US, ... surgery, radiology, and pain management. Using images from existing MRI equipment to ...
(Date:9/17/2019)... ... September 17, 2019 , ... ... incision-free treatment with laser dentistry . A minimally invasive approach to gum ... osseous surgery. , Laser dentistry is gentle and effective because it simply ...
(Date:9/17/2019)... ... September 17, 2019 , ... ... largest accountable care organization (ACO) in the country, the company announced today. High-performing ... to improve care quality and increase cost efficiency. This opportunity is open to ...
Breaking Medicine News(10 mins):
(Date:9/17/2019)... (PRWEB) , ... September 17, 2019 , ... For the 6th year in a row, ... , which ranks all 50 states and the District of Columbia based on several mental ... in 51st. The report also takes a look back on the trends of the last ...
(Date:9/17/2019)... ... September 17, 2019 , ... The Society to Improve Diagnosis in Medicine (SIDM) ... to launch the DxQI Seed Grant Program. The new program will engage healthcare organizations ... reducing harm from diagnostic error. , SIDM will open the application process in ...
(Date:9/14/2019)... ... September 13, 2019 , ... ... congress in Montreal provided a plethora of breakthrough research studies including several ... (AI) to detect breast cancer, response prediction of cancer immunotherapies and whole ...
Breaking Medicine Technology: