Navigation Links
Tunstall Introduces New Medical Answering Service for the 21st Century Practice
Date:5/25/2015

(PRWEB) May 25, 2015

Tunstall Americas announces major investment in new technology and personnel to deliver the highest level of service to its Medical Answering Service customers. Through a combination of technology upgrades and a restructuring of resources, Tunstall now provides a seamless transition between a health care provider’s office and the Medical Answering Service to ensure superior patient satisfaction.

Tunstall is pleased to report that it has invested over $10 million in expanded facilities and the latest telecommunication software and hardware to enhance the customer experience. The upgrades include investments in enterprise wide Avaya telephony and Salesforce customer relationship management platforms. The end result is improved time to answer, improved patient interactions, and improved communication between the patient and healthcare provider. Other upgrades include improved systems redundancy and business continuity plans featuring a unique “triangular” redundancy process to achieve “five-9’s” uptime. Each of these investments have been implemented to improve satisfaction levels between Tunstall, medical providers and their patients.

Equally important to technology improvement is Tunstall’s new approach to training and empowering employees. Tunstall’s “Voice of Connected Health™” emanates from 500 professional Medical Answering Service Operators. This team of caring experts, combined with the new advanced telephony platform, provides an enhanced customer journey for patients.

For over 30 years, Tunstall Americas has served thousands of clients in the healthcare field, supporting the needs of millions of patients and their families. The company offers a 24/7 service for healthcare providers including after-hours services, overflow support, appointment reminders, insurance verifications, help desk, and any other emergent services that customers might need.

Richard Rallo, Chief Service Officer said, “When health care providers partner with Tunstall, we become an extension of their services. We do this by investing time and resources into every partnership, we learn their business, so that there is transparent communication coverage between the provider, Tunstall, and the patient.”

Tunstall’s Medical Answering Service is one of four pillars of Tunstall Americas’ Connected Health service offering. Tunstall Americas services play an important role in the patient experience and Tunstall is proud to be part of a solution that enhances and improves communication between patients and providers. Tunstall provides a broad range of connected health products and services to ensure that all individuals enjoy peace of mind, and can remain healthy and independent.

About Tunstall:
Tunstall Healthcare Group is the worldwide leader and supplier of Connected Health and Connected Care products and services. Tunstall supports individuals with health and care needs, their informal caregivers, and their professional caregivers. Tunstall helps people during emergencies and crisis situations 24/7 every day. Tunstall connects, talks with, and informs people with services that support their independence, freedom, social engagement and health and wellbeing. Tunstall serves more than 3.5 million people every day in 40 countries.

Tunstall Americas (http://www.americas.tunstall.com ) operates state-of-the-art Connected Care monitoring and contact centers in Long Island City, NY, Pawtucket, RI, and Newington, CT. High-touch personal patient support services are delivered 24/7 to customers in all 50 states.

Read the full story at http://www.prweb.com/releases/2015/05/prweb12743974.htm.


'/>"/>
Source: PRWeb
Copyright©2015 Vocus, Inc.
All rights reserved

Related medicine news :

1. Tunstall Acquires Colorado Based Mountain Home Medical Expansion into Western United States
2. Tunstall Americas Partners with Faith Tele-health dba Concierge Care Transition to Pilot New Transitional Care Service
3. Diet Doc Introduces New Diabetic Diet Plans that Stabilize Blood Sugar Levels While Helping Patients Lose Excess Fat for Improved Health
4. Wellzilla Introduces New Medical Supply Store App for Caregivers
5. Mercy Walworth Hospital and Medical Center Introduces InQuicker
6. Spirax Sarco Introduces the New Spirax EasiHeat™ DHW with S.I.M.S Technology
7. CHERRY Introduces the JT Family of Class 1 Terminal Smart Card Readers
8. Damaka® introduces the Nirvana™ WebRTC Gateway with Video conferencing & interoperability
9. Gorilla Grow Tent Introduces the First All Metal Grow Tent Frame
10. Tools4ever introduces WebSSO for it's Enterprise Single Sign On Solution
11. WaterField Introduces ‘Rapide’ Cycling Saddlebag for National Bike-to-Work Day
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:9/18/2019)... , ... September 18, 2019 , ... DOROT hosts its annual Rosh Hashanah Package delivery ... more than 700 volunteers will be heading out to visit our seniors. , ... The Upper East Side, at Central Synagogue 123 East 55st Street , ...
(Date:9/18/2019)... ... September 18, 2019 , ... A new study by BestPlaces looks at ten indicators to ... the only Federally-mandated right, so other related rights vary widely across the 50 states. ... change an individual's sexual orientation) , Employment , Education , ...
(Date:9/18/2019)... , ... September 18, 2019 , ... ... for the fourth consecutive year. Dr. Scagnelli specializes in general and cosmetic dentistry ... in the 1940’s and has been delivering quality dental care over the past ...
(Date:9/17/2019)... ... September 17, 2019 , ... Milwaukee-area dealership Hall Cars has hosted an annual event each fall ... event, entitled “Drive Out Cancer,” entails that for every vehicle purchased from Sept. 17 to ... event lasts for 50 days, it has also been referred to as, “50 for 50.” ...
(Date:9/17/2019)... ... September 17, 2019 , ... ... Keflezighi and the American Heart Association (AHA)-San Diego Chapter to raise awareness of ... Stroke Walk on Saturday, September 21 in Balboa Park alongside National University System ...
Breaking Medicine News(10 mins):
(Date:9/18/2019)... ... September 18, 2019 , ... The ... training standards for eating disorder healthcare professionals, announces scholarship offerings for its 34th ... at ChampionsGate in Orlando. Intended for first-time attendees, the financial aid scholarships cover ...
(Date:9/18/2019)... ... 2019 , ... Lake Minnetonka Orthodontics, with locations in Minnetonka, ... Hybrid-Responsive™ website: https://www.lakeminnetonkaortho.com . , The staff of Lake Minnetonka Orthodontics ... with the practice more easily online. Improvements include increased usability, online scheduling, and ...
(Date:9/18/2019)... ... September 18, 2019 , ... Henry Ford e-Home Care has ... Henry Ford’s e-Home Care program. Achieving monthly readmission rates as low as 7%, ... first six months of 2019 by 45% compared with the prior six months ...
Breaking Medicine Technology: