Navigation Links
Tunstall Introduces New Medical Answering Service for the 21st Century Practice
Date:5/25/2015

(PRWEB) May 25, 2015

Tunstall Americas announces major investment in new technology and personnel to deliver the highest level of service to its Medical Answering Service customers. Through a combination of technology upgrades and a restructuring of resources, Tunstall now provides a seamless transition between a health care provider’s office and the Medical Answering Service to ensure superior patient satisfaction.

Tunstall is pleased to report that it has invested over $10 million in expanded facilities and the latest telecommunication software and hardware to enhance the customer experience. The upgrades include investments in enterprise wide Avaya telephony and Salesforce customer relationship management platforms. The end result is improved time to answer, improved patient interactions, and improved communication between the patient and healthcare provider. Other upgrades include improved systems redundancy and business continuity plans featuring a unique “triangular” redundancy process to achieve “five-9’s” uptime. Each of these investments have been implemented to improve satisfaction levels between Tunstall, medical providers and their patients.

Equally important to technology improvement is Tunstall’s new approach to training and empowering employees. Tunstall’s “Voice of Connected Health™” emanates from 500 professional Medical Answering Service Operators. This team of caring experts, combined with the new advanced telephony platform, provides an enhanced customer journey for patients.

For over 30 years, Tunstall Americas has served thousands of clients in the healthcare field, supporting the needs of millions of patients and their families. The company offers a 24/7 service for healthcare providers including after-hours services, overflow support, appointment reminders, insurance verifications, help desk, and any other emergent services that customers might need.

Richard Rallo, Chief Service Officer said, “When health care providers partner with Tunstall, we become an extension of their services. We do this by investing time and resources into every partnership, we learn their business, so that there is transparent communication coverage between the provider, Tunstall, and the patient.”

Tunstall’s Medical Answering Service is one of four pillars of Tunstall Americas’ Connected Health service offering. Tunstall Americas services play an important role in the patient experience and Tunstall is proud to be part of a solution that enhances and improves communication between patients and providers. Tunstall provides a broad range of connected health products and services to ensure that all individuals enjoy peace of mind, and can remain healthy and independent.

About Tunstall:
Tunstall Healthcare Group is the worldwide leader and supplier of Connected Health and Connected Care products and services. Tunstall supports individuals with health and care needs, their informal caregivers, and their professional caregivers. Tunstall helps people during emergencies and crisis situations 24/7 every day. Tunstall connects, talks with, and informs people with services that support their independence, freedom, social engagement and health and wellbeing. Tunstall serves more than 3.5 million people every day in 40 countries.

Tunstall Americas (http://www.americas.tunstall.com ) operates state-of-the-art Connected Care monitoring and contact centers in Long Island City, NY, Pawtucket, RI, and Newington, CT. High-touch personal patient support services are delivered 24/7 to customers in all 50 states.

Read the full story at http://www.prweb.com/releases/2015/05/prweb12743974.htm.


'/>"/>
Source: PRWeb
Copyright©2015 Vocus, Inc.
All rights reserved

Related medicine news :

1. Tunstall Acquires Colorado Based Mountain Home Medical Expansion into Western United States
2. Tunstall Americas Partners with Faith Tele-health dba Concierge Care Transition to Pilot New Transitional Care Service
3. Diet Doc Introduces New Diabetic Diet Plans that Stabilize Blood Sugar Levels While Helping Patients Lose Excess Fat for Improved Health
4. Wellzilla Introduces New Medical Supply Store App for Caregivers
5. Mercy Walworth Hospital and Medical Center Introduces InQuicker
6. Spirax Sarco Introduces the New Spirax EasiHeat™ DHW with S.I.M.S Technology
7. CHERRY Introduces the JT Family of Class 1 Terminal Smart Card Readers
8. Damaka® introduces the Nirvana™ WebRTC Gateway with Video conferencing & interoperability
9. Gorilla Grow Tent Introduces the First All Metal Grow Tent Frame
10. Tools4ever introduces WebSSO for it's Enterprise Single Sign On Solution
11. WaterField Introduces ‘Rapide’ Cycling Saddlebag for National Bike-to-Work Day
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:11/12/2019)... PHILADELPHIA (PRWEB) , ... November 12, 2019 , ... ... software, has been named to the CNBC Upstart 100, an exclusive ... tomorrow’s household names. Proscia was selected from hundreds of nominees globally for its ...
(Date:11/12/2019)... ... November 12, 2019 , ... Certemy, a leading ... the release of new features for custom branding. The new features allow customers ... match their physical brand attributes. Customizable attributes include customer logo, an optional vanity ...
(Date:11/11/2019)... ... November 11, 2019 , ... ... of two (2) Gruenberg Depyrogenation Sterilizers to the Pharmaceutical Industry. The ... maximum temperature ratings of 280°C with work chamber dimensions of 36” W x ...
(Date:11/11/2019)... ... ... Dr. John V. Prunskis, co-founder and co-Medical Director of the Illinois Pain ... Practices Task Force (Pain Task Force) met last Monday with Joe Grogan, the President’s ... Pain Task Force’s final report that was submitted to Congress in May of 2019. ...
(Date:11/9/2019)... ... November 08, 2019 , ... Mount Sinai Medical-Legal Partnership (MSMLP), an organization ... that provide free special education law and advocacy assistance to families and patients in ... also honored the work of contributions of Blaine (“Fin”) Fogg, who was a member ...
Breaking Medicine News(10 mins):
(Date:11/6/2019)... , ... November 06, 2019 , ... Dutch Bros Coffee ... Breast Cancer Awareness Month. $10 from each “Be Aware” mug sold in October was ... grateful for the opportunity to help support these amazing organizations,” said Travis Boersma, CEO ...
(Date:11/6/2019)... ... November 06, 2019 , ... Regen Suppliers ... product offers significant advantages to all others on the market including extremely high ... received. Call (888) 568-6909 for more information and ordering. , As a comprehensive ...
(Date:11/6/2019)... ... November 06, 2019 , ... ... sustainable results, today unveiled new research exploring mobile behaviors that are associated with ... , Presented at ObesityWeek 2019, the new study, “Mobile Engagement Behaviors Associated ...
Breaking Medicine Technology: