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Tunstall Americas Partners with Faith Tele-health dba Concierge Care Transition to Pilot New Transitional Care Service
Date:11/12/2013

Long Island City, NY (PRWEB) November 12, 2013

Tunstall Americas has reached an agreement with Faith Tele-Health (FTH) dba Concierge Care Transition to embark on a pilot program together of delivering a new model of transitional care service that combines traditional personal emergency response (PERS), telephone concierge services and outbound transitional care calls to a pre-qualified group of post-discharged hospital patients. The aim of the pilot is to improve patient outcomes, reduce hospital emergency room visits and hospital readmissions by providing as much non-clinical support as necessary to enable them to follow discharge orders.

“Our goal is to provide post-discharge patients with the resources they need to ensure better outcomes. We know that a select population has difficulty transitioning from hospital to home, whether it be something as simple as obtaining their prescription to something much more crucial such as missed doctor appointments. Additionally, the PERS unit provides the patient with peace-of-mind knowing that we are here for them 24/7,” said Brad Waugh, President and CEO of Tunstall Americas.

The FTH Concierge Care Transition Coach will be the patient’s initial post-discharge point of contact. They will meet with the patient, provide real-time concierge services, install the Tunstall PERS unit and educate the patient on how to contact Tunstall’s concierge and emergency response agents.

Statistics show that early intervention improves patient outcomes. This transitional care service complements FTH Concierge Care Transition’s current services by providing real-time information to the patient’s clinical care team therefore enabling faster response time and improving the likelihood of a quicker recovery.

Beginning in mid-November, Tunstall Americas and FTH Concierge Care Transition will be piloting this program in a major New York hospital. The pilot is expected to last 5 months and will include participation of 100 discharged patients.    

Tunstall operates two state-of-the-art contact centers located in Long Island City, NY and Pawtucket, RI. The centers feature high-speed communication infrastructures and the highest security available. The centers are HIPAA compliant and staffed by highly trained and professional Tunstall operators are available 24 hours a day 7 days a week 365 days a year. Our solutions improve care and outcomes for patients and support more than 2.5 million people world-wide in over 150 languages.

Alex Sino, CEO of FTH Concierge Care Transition said, “We are excited to be working with Tunstall on this transitional care pilot program. We believe that together our services combined with Tunstall’s PERS will reduce the likelihood of readmissions. We choose Tunstall because they are one of only a couple of manufacturers who’s products are FDA approved, has USA based call centers, and employs staff that can communicate with our Russian, Spanish, and English patient base.”

About Tunstall:

Tunstall Americas offers telecare solutions that primarily serve senior populations and individuals with disabilities. Tunstall’s telecare products unobtrusively monitor safety risks in the home, enabling people to live independent lives, knowing help is quickly available should they need it. To learn more, go to americas.tunstall.com.

About Faith Tele-Health dba Concierge Care Transition:

Faith Tele-Health dba Concierge Care Transition is a multi-specialty care management, care coordination and care transitions organization utilizing enhanced community based service to produce cost reduction and quality outcomes. FTH incorporates mobile physicians, community care coordinators and in-home call button concierge services to enhance basic case management and care transitions programs. Based in South Florida, FTH provides services throughout several states for home health, managed care and provider group clients.

Read the full story at http://www.prweb.com/releases/2013/11/prweb11323442.htm.


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