Navigation Links
Trinity Health System Selects Beryl as Preferred Provider to Enhance Telephone Customer Service
Date:6/17/2008

NOVI, Mich., June 17 /PRNewswire/ -- Trinity Health has signed a system-wide contract with The Beryl Companies to deliver outsourced telephone customer service solutions.

The corporate agreement establishes Beryl as Trinity Health's preferred provider for both referral marketing and nurse triage call services and delivers strategic and competitive advantage to its hospital members through a group purchase.

One of the first implementations will take place in southeast Michigan in an effort to better serve the consumers of five Trinity Health hospitals and its affiliated physician practices. Beryl's experienced call advisors will provide "overflow" support to the health system's internal call center. Consumers calling to register for classes or events, obtain a physician referral, respond to a marketing campaign, or request nurse telephone triage can reach a live operator 24 hours a day, year round.

Beryl is the nation's leading provider of outsourced call center solutions to healthcare organizations. Its experienced call advisors provide seamless interactions with hospital consumers. "We recognize that callers want to talk to a live person and often feel a sense of urgency when it comes to their healthcare matters," said Jeff Couzens, director of marketing for Trinity Health. "In Beryl we have found a perfect partner to ensure that local residents' questions and concerns are addressed quickly and with the utmost compassion and skill."

Trinity Health is the fourth largest Catholic healthcare system in the country. Based in Novi, MI, Trinity Health operates 43 acute-care hospitals, 379 outpatient facilities, 26 long-term-care facilities, and numerous home health offices and hospice programs in seven core states. Employing 44,000 full-time staff, Trinity Health reported $6.1 billion in unrestricted revenue and $323 million in community benefit ministry in fiscal year 2007. For more information about Trinity Health, visit http://www.trinity-health.org.

Beryl, the nation's leading healthcare-exclusive call center, helps organizations grow revenue and build lasting customer relationships by connecting people to healthcare. As a leading provider of outsourced telephone and Web-based communications, Beryl delivers 24/7 exemplary customer service to more than three million consumers each year. Since 1985, hundreds of healthcare organizations have relied on Beryl for best-practices insight and data they can use to make more informed decisions about customer acquisition and retention. For more information about Beryl and its educational arm, The Beryl Institute, visit http://www.beryl.net.


'/>"/>
SOURCE The Beryl Companies
Copyright©2008 PR Newswire.
All rights reserved

Related medicine news :

1. Video: Trinity Mother Frances Neurosurgeon First in Region to Remove Brain Tumor Using Unique Surgical Procedure
2. Penn study finds pro-death proteins required to regulate healthy immune function
3. UCLA researchers identify markers that may predict diabetes in still-healthy people
4. Air pollution linked to cardiovascular risk indices in healthy young adults
5. More proof needed of safety and quality of electronic personal health records
6. Health care incentive model offers collaborative approach
7. Loneliness is bad for your health
8. Mailman School of Public Health study examines link between racial discrimination and substance use
9. Green Tea May Brew Up Healthier Skin
10. For Health Info, Women Often Turn to the Web
11. Record Number of Americans Lack Health Insurance
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:4/29/2016)... (PRWEB) , ... April 29, 2016 , ... ... closing of a growth round of funding led by Eastside Partners, with participation ... the company’s rapidly growing customer base and accelerate its technology and product roadmap. ...
(Date:4/29/2016)... ... ... Regenerative Medicine Solutions (RMS) scored 94.8124 out of 100 on Tampa ... for Tampa’s Best Places to Work. They were ranked in the Big Category, which ... our team,” says RMS Human Resources Manager Irene Miller. “We work hard to build ...
(Date:4/29/2016)... ... ... The infertility specialists at HRC Fertility/Orange County (HRC/OC) -- Dr. Mickey S. ... are proud of the recent release of their 2014 in vitro fertilization success rates ... the latest verified data for 375 U.S. member clinics. *Preliminary data shows HRC/OC achieved ...
(Date:4/29/2016)... ... April 29, 2016 , ... Natren, Inc. recently ... of probiotics, Petbiotics ™, as they fondly call them. As animal lovers, ... networking for their non-profit organizations. Animal rescues across the nation face huge hurdles ...
(Date:4/29/2016)... ... April 29, 2016 , ... ... outsourced billing and coding services, and Deyta Analytics, recently announced the recipients of ... highest level of quality as measured from the caregiver’s point of view. The ...
Breaking Medicine News(10 mins):
(Date:4/27/2016)... 2016 Tie-up with Government hospitals ... to save newborns   Fortis La Femme, ... in collaboration with Breast Milk Foundation (BMF), a non-profit organization ... Milk Bank, ,Amaara, in Delhi-NCR today. This non-profit centre recognizes ... infants and should be available to babies deprived of mother,s ...
(Date:4/27/2016)... SAN FRANCISCO , April 27, 2016 /PRNewswire/ ... to reach over USD 2.14 billion by 2022, ... Research, Inc.       (Logo: http://photos.prnewswire.com/prnh/20150105/723757 ... key technological advancement affecting the efficiency and accuracy ... hence, the persistent demand for novel urinalysis instruments ...
(Date:4/26/2016)... US demand for infection prevention products ... annually to $27.6 billion in 2020.  Increasing pressures ... rates of healthcare-associated infections (HAIs) will boost revenues ... Although declining, the overall rate of certain HAIs ... by the CDC.  Recent statistics indicate that only ...
Breaking Medicine Technology: