Navigation Links
TrendSource Introduces TTY/TTD and Foreign Language Interpreter Service Call Monitoring to CMS Compliance Audit Programs
Date:3/6/2013

ely and ethically servicing beneficiaries not only during AEP, but throughout the rest of the year as well,” said CMS Compliance Program Manager, Amber Gadzinski. "This added service allows insurers to proactively measure their call center performance and potentially influence their Star Measure ratings for foreign language interpreter and TTY/TTD availability.”

After piloting these new program capabilities for several months with a handful of current clients, TrendSource has made them official service offerings and is actively recruiting individuals throughout the US to conduct these audits.

“We are looking for bilingual Field Agents with excellent writing skills to participate in the foreign language programs, as well as individuals with access to a TTY/TTD machine to help assess representatives’ ability to serve hearing-impaired customers,” said Field Services Manager, Patrice Cannataro. “Calls can be made from home or anywhere else, and each call, including input, takes around 20-30 minutes.”

Field Agents, also known as secret shoppers or mystery shoppers, evaluate the overall telephone skills, etiquette, and product knowledge of the insurance representative that answers the call. Anyone is eligible to conduct these call center audits, and they are recognized as an ideal means for earning extra income on a personalized schedule.

“There really isn’t anything hard about it,” said Carolyn Cornaghie, a retiree in Houston, TX, who has been participating as a secret shopper for years. She explained some of the different ways a secret shopper can participate in health insurance audits, “First, there are planned events, where you sit down and listen to a speaker, which take about an hour and a half. Then, there are kiosk events where you just stop by and ask questions and those only take about 30 minutes. Lastly, you can do call center audits of customer service departments, which is the least demanding.”

For more information
'/>"/>

Source: PRWeb
Copyright©2012 Vocus, Inc.
All rights reserved

Page: 1 2 3

Related medicine news :

1. ICM Trading/iTrade Capital Markets Introduces Asset Management Program for Professional Traders
2. Hardwoods4less Introduces New Freight Calculator to Determine Estimated Shipping Costs from Nearest Warehouse
3. Norah Guide and Premium Astrology Introduces - 8 Online “Power Meditation System” Series
4. InVite® Health Introduces New and Improved Antioxidant Product – Cocoa Tx™
5. Gulf Coast Addiction Treatment Introduces New Life Purification Program
6. Torrence Enterprises introduces the RUN SAFETY pepper spray device
7. Dolabany Eyewear Reintroduces Its Best-Seller in Eyeglasses: The Arnold
8. PromoGolf Ball Introduces Photo Golf Balls, a New Way to Identify One’s Golf Balls
9. QuickMedical Introduces New QM-Elite Non-Woven Disposable Face Masks, Shoe Covers, Bouffants and Medical Shorts
10. Dr. William Gielincki Jr. Dentist at Jacksonville Center for Prosthodontics and Implant Dentistry Introduces Solutions for Patients with Sleep Apnea
11. Getting Faster Response for Spiritual Readings Is Now Easier with Astro Answer - Premium Astrology Introduces Innovative Website
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:9/18/2014)... 2014 Reduce bags under the eyes, ... for these issues in a serum. , "Our Face ... says Kathy Heshelow, founder of Sublime Beauty®. "Each works ... collagen, to improve the eye area." , Today ... wrinkles, dark circles and bags at Amazon with coupon ...
(Date:9/18/2014)... September 18, 2014 Kent, WA Chiropractor ... Chiropractic are pleased to announce that Dawn Kelly has agreed ... Dr. Saggau looks forward to Ms. Kelly expanding her ... talents will make her a key contributor. “ Dawn ... educational, professional, and personal experiences that will allow me ...
(Date:9/18/2014)... 2014 Alexandria, VA — The ... 10 more communities have joined the growing ranks of ... accreditation. The decisions bring the number of governmental public ... is the non-profit organization that administers the national public ... the health of the public by advancing the quality ...
(Date:9/18/2014)... (HealthDay News) -- Older people become more physically vulnerable ... balance of stress hormones during bereavement changes with age, ... are grieving are more likely to have weakened immune ... the difficult weeks and months after loss, we can ... abundant type of white blood cell and as such ...
(Date:9/18/2014)... 2014 It’s been just a few short ... pending bunion splint to website visitors, but already the response ... was absolutely delighted. It is perfect and I find it ... them. THANK YOU FOR LISTENING!!!" Another user compared the ... hole used to slip to the end of my toe. ...
Breaking Medicine News(10 mins):Health News:The Secret to Improving Under-Eye Skin: 30% Off Sale and Report on Ingredients Ends Tonight on the Face Whisperer® Advanced Eye Gel 2Health News:Lake Meridian Chiropractic of Kent, WA Announces that Dawn Kelly Has Been Promoted to the Position of Office Manager 2Health News:Ten More Communities Reaping Benefits of National Accreditation 2Health News:Ten More Communities Reaping Benefits of National Accreditation 3Health News:Ten More Communities Reaping Benefits of National Accreditation 4Health News:Grief Can Weigh on Immune System in Older Folks, Study Says 2Health News:Feedback for the New Bunion Bootie Design Feedback is Already Pouring In, and Bunion Sufferers Love It 2Health News:Feedback for the New Bunion Bootie Design Feedback is Already Pouring In, and Bunion Sufferers Love It 3
... taking too much supplemental calcium are on the rise, ... of the Journal of the American Society Nephrology ... calcium-alkali syndrome is growing in large part because of ... The milk-alkali syndrome arose in the early 1900s ...
... rural southern Asia are exposed every day to unsafe levels ... doubles their risks for cancer, causes cardiovascular disease, and inhibits ... The World Health Organization (WHO) has referred to the situation ... as "the largest mass poisoning of a population in history." ...
... Experts are now recommending that low-dose aspirin therapy to prevent ... younger than 50 and women younger than 60, who have ... aspirin. The new recommendations are based on an analysis ... side effects such as stomach bleeding, and to a much ...
... found if young adults were more fit, 34% of high ... (HealthDay News) -- Low levels of physical activity and fitness ... 20-year study of young adults shows. , The study, released ... print issue of the journal Hypertension , found that ...
... to play in disease detection , TUESDAY, June 1 (HealthDay ... signs of prostate cancer in human urine, adding to the ... friend. , Some scientists have questioned similar reports of dogs ... lead author of this latest study said the findings are ...
... patients who,ve been told to rest and avoid exercise can ... both during and after treatment, according to new national guidelines. ... Biostatistics and a member of the Abramson Cancer Center at ... guidelines at an educational session at the 2010 meeting of ...
Cached Medicine News:Health News:Calcium supplements: too much of a good thing? 2Health News:Researchers offer solutions to poisonous well-water crisis in southern Asia 2Health News:Researchers offer solutions to poisonous well-water crisis in southern Asia 3Health News:Aspirin recommendations changed for many younger diabetic patients 2Health News:Being Young and Sedentary Raises Hypertension Risk Later 2Health News:Being Young and Sedentary Raises Hypertension Risk Later 3Health News:Dog Sniffs Out Prostate Cancer in Small Study 2Health News:New cancer guidelines: Exercise during and after treatment is now encouraged 2Health News:New cancer guidelines: Exercise during and after treatment is now encouraged 3
(Date:9/18/2014)...  PRO-DEX, INC. (NasdaqCM: PDEX) today announced financial results ... June 30, 2014. Quarter Ended June ... 30, 2014 increased $492,000, or 18%, to $3.2 million ... 30, 2013, due primarily to an increase of $746,000 ... Company,s largest customer, partially offset by an aggregate decrease ...
(Date:9/18/2014)... Texas , Sept. 18, 2014  Casen Buswell has ... and muscles to harden.  His case is one of only ... the world.  The only hospital in the United ... the world, offering treatment with the dual wave-length laser, is ... San Antonio . Using a laser available in ...
(Date:9/18/2014)... PHILADELPHIA and LONDON ... new era for biopharmaceutical companies. Competition for innovation, ... necessity to keep up with the fast-changing environment ... also influence clinical trials, and clinical trial costs ... effective patient recruitment. Studies conducted by ...
Breaking Medicine Technology:Pro-Dex, Inc. Announces Fiscal 2014 Fourth Quarter And Full-Year Results 2Pro-Dex, Inc. Announces Fiscal 2014 Fourth Quarter And Full-Year Results 3Pro-Dex, Inc. Announces Fiscal 2014 Fourth Quarter And Full-Year Results 4Pro-Dex, Inc. Announces Fiscal 2014 Fourth Quarter And Full-Year Results 5Pro-Dex, Inc. Announces Fiscal 2014 Fourth Quarter And Full-Year Results 6Pro-Dex, Inc. Announces Fiscal 2014 Fourth Quarter And Full-Year Results 7Pro-Dex, Inc. Announces Fiscal 2014 Fourth Quarter And Full-Year Results 8Pro-Dex, Inc. Announces Fiscal 2014 Fourth Quarter And Full-Year Results 9Pro-Dex, Inc. Announces Fiscal 2014 Fourth Quarter And Full-Year Results 10Pro-Dex, Inc. Announces Fiscal 2014 Fourth Quarter And Full-Year Results 11Pro-Dex, Inc. Announces Fiscal 2014 Fourth Quarter And Full-Year Results 12Pro-Dex, Inc. Announces Fiscal 2014 Fourth Quarter And Full-Year Results 13Methodist Children's Hospital In San Antonio, TX Only Hospital In The U.S. Treating Rare Vascular Condition With Dual Wave-Length Laser 2Patient Recruitment in Asia Biotech and Pharma Companies 2Patient Recruitment in Asia Biotech and Pharma Companies 3
... from a Phase III,clinical trial evaluating the efficacy ... the treatment of postmenopausal osteoporosis were,presented at the ... Annual Meeting. In the non-inferiority study comparing risedronate ... [Actonel(R) (risedronate sodium,tablets)] increases in bone mineral density ...
... Medical,Technologies, Inc. (Nasdaq: RMTI ), a ... specialty pharmaceuticals focused on the end-,stage-renal-disease market ... in its Phase IIb dose-ranging study for ... drug. The Phase IIb dose-ranging study ...
Cached Medicine Technology:New Phase III Data Presented for Once Monthly Dosing Regimen of Risedronate to Treat Postmenopausal Osteoporosis 2New Phase III Data Presented for Once Monthly Dosing Regimen of Risedronate to Treat Postmenopausal Osteoporosis 3New Phase III Data Presented for Once Monthly Dosing Regimen of Risedronate to Treat Postmenopausal Osteoporosis 4New Phase III Data Presented for Once Monthly Dosing Regimen of Risedronate to Treat Postmenopausal Osteoporosis 5New Phase III Data Presented for Once Monthly Dosing Regimen of Risedronate to Treat Postmenopausal Osteoporosis 6Rockwell Medical Technologies, Inc. Begins Patient Enrollment for its SFP Dose-Ranging Study 2Rockwell Medical Technologies, Inc. Begins Patient Enrollment for its SFP Dose-Ranging Study 3Rockwell Medical Technologies, Inc. Begins Patient Enrollment for its SFP Dose-Ranging Study 4
... catheter design and ergonomic handle for ... radiopaque Nitinol markers on the proximal ... enhance visibility. Corrugated ring design provides ... nested ring pattern minimizes stent shortening, ...
... and Response catheters comprise the world's ... for electrophysiology procedures. Their advanced catheter ... superior torque response with a soft, ... and French sizes, Supreme and Response ...
Coaxial Multicolor LIO Worlds first coaxial multicolor LIO provides precise laser delivery with repeatable outcomes, as well as maximum treatment options and physician safety....
Novus 3000 A fully-integrated and powerful 532 nm Operating Room Photocoagulator with reliable DPSS technology and simplified operation using a touch screen interface and remote control....
Medicine Products: