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TrendSource Introduces TTY/TTD and Foreign Language Interpreter Service Call Monitoring to CMS Compliance Audit Programs
Date:3/6/2013

San Diego, CA (PRWEB) March 06, 2013

To better serve healthcare insurance providers’ evolving compliance needs, TrendSource, Inc. recently announced the addition of TTY and Interpreter Service call monitoring to their repertoire of Medicare secret shopping services.

Medicare insurance providers are now able to audit state relay services as well as call center representatives who handle calls from hearing-impaired customers using TTY/TTD machines. With the addition of foreign language Interpreter Service call monitoring, insurers are also able to assess the availability of foreign language translators as well as their ability to effectively interpret the conversation in the requested language. TrendSource utilizes Field Agents who are fluent in foreign languages and in English, so that the accuracy of information given can be evaluated. Current languages supported are Spanish, Cantonese, Korean, Vietnamese, Mandarin and Russian.

TrendSource executes both seasonal (AEP) and yearlong CMS Compliance Secret Shop Programs, providing feedback to health insurance clients in order to safeguard corporate integrity and remain compliant with the guidelines set forth by the Centers for Medicare & Medicaid Services (CMS). For program results from the 2013 Open Enrollment period, go to http://insight.trendsource.com/acton/formfd/3289/0007:d-0003.

“Our enduring goal is to support clients’ compliance efforts by ensuring their sales representatives are effectiv
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