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TransUnion's Enhanced Revenue Manager(SM) Improves Patient Financial Assistance, Assessments and Hospital Productivity
Date:6/24/2008

fic workflow guidelines which can be easily modified to support daily staffing changes.

Also, an improved work list tool automates previously manual processes such as following up with certain patients or providing reminders about other revenue related tasks. Additionally, hospital management will be able to pull reports that measure staff productivity, such as highlighting the number of files employees review throughout a day.

In addition to the efficiencies gained, several enhancements were made in the financial assistance qualifying modules. The household view feature enables hospital administrators to assess an entire family's eligibility for a variety of financial assistance programs concurrently. The platform also ranks the eligible programs for each patient according to maximum health benefits available.

"We are particularly excited about the family grouping enhancements because Revenue Manager now makes it easier for hospitals to automatically qualify all eligible family members for specific programs," said Marty Callahan, vice president of Healthcare Solutions for TransUnion. "For instance, if a mother comes to an emergency room for care, a hospital may also qualify her entire family for assistance through the quick Revenue Manager-led interview process. Though the hospital is only treating one person, the automated qualifying process allows them to assist other family members in need."

Another major Revenue Manager enhancement is expanded reporting capabilities, which now includes more than 20 standard reports that report at the department, staff, and patient levels. The reports cover key performance metrics such as a hospital's own charity program approvals, public assistance program enrollments, staff productivity and collection estimates. Custom reports can be easily set up to tailor to a hospital's specific recurring reporting needs.

"The expanded reporting capability is particularly beneficial because hospitals recei
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SOURCE TransUnion
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