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TransUnion Survey Finds Patients Want More Transparency in Hospital Bills and Knowledge of Charity Care Programs
Date:11/5/2009

CHICAGO, Nov. 5 /PRNewswire/ -- A national survey of recent hospital patients commissioned by TransUnion found that two-thirds of adults nationwide would like to see greater transparency in their hospital bill while only three in 10 of those surveyed were aware they could possibly qualify for charity care programs.

The results of the survey are being released in conjunction with TransUnion's announcement of a new healthcare patient payment estimator at the HFMA Revenue Cycle Strategy Conference in Chicago. TransUnion, which offers a suite of healthcare financial solutions designed to help healthcare providers improve their revenue cycle operations, is implementing the patient payment estimator in hospitals beginning this November.

"With patients assuming greater financial responsibility for managing their healthcare dollars, the demand for improved patient pricing transparency becomes paramount as well as the need to understand those charity benefits that are available to patients," said Milton Silva-Craig, executive vice president of TransUnion's healthcare group. "Our new patient payment estimator solution is just one of many services TransUnion provides to help hospitals better meet the needs of the patients and communities they serve as well as address the broader financial challenges impacting the industry."

The patient payment estimator is a tool that allows healthcare providers to simplify the patient billing process. Estimating the amount a patient owes prior to service is an extremely complex undertaking due to all of the factors that can change prior to an insurance claim being processed by the patient's insurance company (e.g. medical complications, additional services, deductible levels and coinsurance amounts).

The increase in consumer driven health plans (CDHPs) across the industry is leading many patients to take the financial aspect of their care into consideration prior to electing certain
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SOURCE TransUnion
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