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Tips to Improve Healthcare Customer Service Across All Generations
Date:11/23/2009

n the United States and is actively involved in boards of directors for several start-up companies.

ABOUT THE BERYL INSTITUTE:

Founded in 2006, The Beryl Institute is the research and educational arm of The Beryl Companies, the leading provider of outsourced call center services in healthcare. The mission of The Beryl Institute is to improve customer service in healthcare. Other White Papers available include: "Where's the Civility in Healthcare?" "Ready or Not, Customer Service is Coming to Healthcare," "Mystery Shopping the Patient Experience" and "High-Performing Organizations: Culture as a Bottom-Line Issue." To follow the thought leader in healthcare customer service on Twitter, search for @berylinstitute or visit www.theberylinstitute.net.

SOURCE The Beryl Institute


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