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Tips to Improve Healthcare Customer Service Across All Generations

DALLAS, Nov. 23 /PRNewswire/ --


The Beryl Institute, the research and educational arm of The Beryl Companies, the nation's leading healthcare exclusive call center, is sponsoring a free Webinar on how to effectively reach consumers in every generation with a positive customer service experience. Hosted by Michael Howe, former CEO of MinuteClinic, this Webinar will supplement Howe's June 2009 white paper, "Customer Experience: A Generational Perspective," which discusses how consumers will ultimately transform healthcare delivery by demanding more from the experience.

The Webinar will offer tips to improve customer service with the four generations that currently have the greatest impact on the healthcare system:

  • Greatest Generation -- born between 1925 and 1944
  • Baby Boomers -- born between 1945 and 1964
  • Generation X -- born between 1965 and 1984
  • Millennials -- born between 1985 and 2005


Tuesday, Dec. 1, 2009, 10 a.m. Central Time

For more information, and to reserve your space for this FREE Webinar, visit


Michael Howe is the former Chief Executive Officer of MinuteClinic, the pioneer and largest provider in America of the retail healthcare concept. He led the Minneapolis-based company from June 2005 to June 2008 providing the strategic leadership to facilitate its national expansion from 19 clinics in two markets to 525 healthcare centers in 27 states. Howe's career has been distinguished by his ability to identify consumer needs, create a strategic vision and build nationally recognized brands with companies such as Procter & Gamble, PepsiCo, and Unilever. He currently provides consultation to organizations committed to reforming healthcare delivery in the United States and is actively involved in boards of directors for several start-up companies.


Founded in 2006, The Beryl Institute is the research and educational arm of The Beryl Companies, the leading provider of outsourced call center services in healthcare. The mission of The Beryl Institute is to improve customer service in healthcare. Other White Papers available include: "Where's the Civility in Healthcare?" "Ready or Not, Customer Service is Coming to Healthcare," "Mystery Shopping the Patient Experience" and "High-Performing Organizations: Culture as a Bottom-Line Issue." To follow the thought leader in healthcare customer service on Twitter, search for @berylinstitute or visit

SOURCE The Beryl Institute

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