Navigation Links
Tips to Improve Healthcare Customer Service Across All Generations
Date:11/23/2009

DALLAS, Nov. 23 /PRNewswire/ --

WHAT:

The Beryl Institute, the research and educational arm of The Beryl Companies, the nation's leading healthcare exclusive call center, is sponsoring a free Webinar on how to effectively reach consumers in every generation with a positive customer service experience. Hosted by Michael Howe, former CEO of MinuteClinic, this Webinar will supplement Howe's June 2009 white paper, "Customer Experience: A Generational Perspective," which discusses how consumers will ultimately transform healthcare delivery by demanding more from the experience.

The Webinar will offer tips to improve customer service with the four generations that currently have the greatest impact on the healthcare system:

  • Greatest Generation -- born between 1925 and 1944
  • Baby Boomers -- born between 1945 and 1964
  • Generation X -- born between 1965 and 1984
  • Millennials -- born between 1985 and 2005

WHEN/WHERE:

Tuesday, Dec. 1, 2009, 10 a.m. Central Time

For more information, and to reserve your space for this FREE Webinar, visit www.theberylinstitute.net.

ABOUT MICHAEL HOWE:

Michael Howe is the former Chief Executive Officer of MinuteClinic, the pioneer and largest provider in America of the retail healthcare concept. He led the Minneapolis-based company from June 2005 to June 2008 providing the strategic leadership to facilitate its national expansion from 19 clinics in two markets to 525 healthcare centers in 27 states. Howe's career has been distinguished by his ability to identify consumer needs, create a strategic vision and build nationally recognized brands with companies such as Procter & Gamble, PepsiCo, and Unilever. He currently provides consultation to organizations committed to reforming healthcare delivery in the United States and is actively involved in boards of directors for several start-up companies.

ABOUT THE BERYL INSTITUTE:

Founded in 2006, The Beryl Institute is the research and educational arm of The Beryl Companies, the leading provider of outsourced call center services in healthcare. The mission of The Beryl Institute is to improve customer service in healthcare. Other White Papers available include: "Where's the Civility in Healthcare?" "Ready or Not, Customer Service is Coming to Healthcare," "Mystery Shopping the Patient Experience" and "High-Performing Organizations: Culture as a Bottom-Line Issue." To follow the thought leader in healthcare customer service on Twitter, search for @berylinstitute or visit www.theberylinstitute.net.

SOURCE The Beryl Institute


'/>"/>
Copyright©2009 PR Newswire.
All rights reserved

Related medicine news :

1. United Concordia Dental Redesigns Web Site To Provide Improved Access To Information
2. Parascript Announces AccuDetect 3.0 Computer Aided Detection (CAD) Algorithms With Improved Performance for CAD Vendors and Manufacturers of Mammography Systems
3. Study Shows Hospital Report Cards Unlikely to Spur Improvement
4. Drug for erectile dysfunction improves heart function in young heart-disease patients
5. Community Health Officials Can Improve Real Time H1N1 Information Sharing with New Resources from Depiction, Inc.
6. Stroke Survivors Improve Walking, Confidence Level and Quality of Life With Breakthrough Device
7. Guided Care receives Award for Innovation in Practice Improvement
8. Newer heart devices significantly improve survival, complication rate and quality of life
9. Wellness Survey: Businesses Look to Wellness Programs to Improve Productivity and Lower Absenteeism Stress Cited as Top Health Risk Driving Wellness Programs Around the World
10. Indiana University receives NIH grant to improve health care in East Africa
11. W.K. Kellogg Foundation Grants $32.5 Million to Improve Access to Fresh Food and Physical Activity for Children
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:2/6/2016)... ... 2016 , ... With the FCPX LUT: Summer pack from Pixel ... A LUT is a Lookup Table that contains a mathematical formula for modifying an ... table. By manipulating each pixel, LUT's can change each color range differently, it gives ...
(Date:2/5/2016)... ... ... Love is in the air at King Kullen! The local grocer is offering ... for Valentine’s Day is a must-have, and can be picked up with all other ... long-stem roses available, but also other flower bouquets, elegantly wrapped and ready to go. ...
(Date:2/5/2016)... ... February 05, 2016 , ... The event is being held ... Event Center in Minneapolis, Minn. Triumph Over Parkinson’s will fund nearly $100,000 for research ... Schneiderman’s Furniture, lives with Parkinson’s disease and is the architect of this informative event ...
(Date:2/5/2016)... ... February 05, 2016 , ... Freed-Hardeman University ... Allen have signed a joint enrollment and degree completion agreement. The agreement, ... and baccalaureate degrees at FHU|Dickson. , The agreement allows students to be ...
(Date:2/5/2016)... ... February 05, 2016 , ... ... franchises from across the country gathered at the La Valencia Hotel in San ... PROSHRED Chicago was named the year’s most outstanding franchise, walking away with ...
Breaking Medicine News(10 mins):
(Date:2/4/2016)... Mettler-Toledo International Inc. (NYSE: MTD ) today announced ... highlights: , Sales in local currency increased ... Reported sales decreased 3% as currency reduced sales growth ... per diluted share as reported (EPS) were $4.44, compared ... was $4.65, an increase of 10% over the prior-year ...
(Date:2/4/2016)... Md. , Feb. 4, 2016 In response ... , the FDA,s Deputy Commissioner for Medical Products and Tobacco, ... plan to reassess the agency,s approach to opioid medications. The ... while still providing patients in pain access to effective relief. ... FDA will: , Re-examine the risk-benefit paradigm for ...
(Date:2/4/2016)... 2016  Blueprint Medicines Corporation (NASDAQ: BPMC ... selective investigational kinase medicines for patients with genomically ... board of directors of Lonnel Coats , ... of industry-related experience. Jeffrey Albers ... strong strategic experience developing and commercializing numerous oncology ...
Breaking Medicine Technology: