Navigation Links
Tips to Improve Healthcare Customer Service Across All Generations
Date:11/23/2009

DALLAS, Nov. 23 /PRNewswire/ --

WHAT:

The Beryl Institute, the research and educational arm of The Beryl Companies, the nation's leading healthcare exclusive call center, is sponsoring a free Webinar on how to effectively reach consumers in every generation with a positive customer service experience. Hosted by Michael Howe, former CEO of MinuteClinic, this Webinar will supplement Howe's June 2009 white paper, "Customer Experience: A Generational Perspective," which discusses how consumers will ultimately transform healthcare delivery by demanding more from the experience.

The Webinar will offer tips to improve customer service with the four generations that currently have the greatest impact on the healthcare system:

  • Greatest Generation -- born between 1925 and 1944
  • Baby Boomers -- born between 1945 and 1964
  • Generation X -- born between 1965 and 1984
  • Millennials -- born between 1985 and 2005

WHEN/WHERE:

Tuesday, Dec. 1, 2009, 10 a.m. Central Time

For more information, and to reserve your space for this FREE Webinar, visit www.theberylinstitute.net.

ABOUT MICHAEL HOWE:

Michael Howe is the former Chief Executive Officer of MinuteClinic, the pioneer and largest provider in America of the retail healthcare concept. He led the Minneapolis-based company from June 2005 to June 2008 providing the strategic leadership to facilitate its national expansion from 19 clinics in two markets to 525 healthcare centers in 27 states. Howe's career has been distinguished by his ability to identify consumer needs, create a strategic vision and build nationally recognized brands with companies such as Procter & Gamble, PepsiCo, and Unilever. He currently provides consultation to organizations committed to reforming healthcare delivery in the United States and is actively involved in boards of directors for several start-up companies.

ABOUT THE BERYL INSTITUTE:

Founded in 2006, The Beryl Institute is the research and educational arm of The Beryl Companies, the leading provider of outsourced call center services in healthcare. The mission of The Beryl Institute is to improve customer service in healthcare. Other White Papers available include: "Where's the Civility in Healthcare?" "Ready or Not, Customer Service is Coming to Healthcare," "Mystery Shopping the Patient Experience" and "High-Performing Organizations: Culture as a Bottom-Line Issue." To follow the thought leader in healthcare customer service on Twitter, search for @berylinstitute or visit www.theberylinstitute.net.

SOURCE The Beryl Institute


'/>"/>
Copyright©2009 PR Newswire.
All rights reserved

Related medicine news :

1. United Concordia Dental Redesigns Web Site To Provide Improved Access To Information
2. Parascript Announces AccuDetect 3.0 Computer Aided Detection (CAD) Algorithms With Improved Performance for CAD Vendors and Manufacturers of Mammography Systems
3. Study Shows Hospital Report Cards Unlikely to Spur Improvement
4. Drug for erectile dysfunction improves heart function in young heart-disease patients
5. Community Health Officials Can Improve Real Time H1N1 Information Sharing with New Resources from Depiction, Inc.
6. Stroke Survivors Improve Walking, Confidence Level and Quality of Life With Breakthrough Device
7. Guided Care receives Award for Innovation in Practice Improvement
8. Newer heart devices significantly improve survival, complication rate and quality of life
9. Wellness Survey: Businesses Look to Wellness Programs to Improve Productivity and Lower Absenteeism Stress Cited as Top Health Risk Driving Wellness Programs Around the World
10. Indiana University receives NIH grant to improve health care in East Africa
11. W.K. Kellogg Foundation Grants $32.5 Million to Improve Access to Fresh Food and Physical Activity for Children
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:6/23/2017)... ... June 23, 2017 , ... ... personal financial planning to families and business owners in North Central West Virginia, ... help provide services to differently abled residents in the region. , The Stepping ...
(Date:6/22/2017)... ... 2017 , ... Plastic Surgery Associates is proud to report that founding surgeon, ... research and information firm, Castle Connolly, releases their list of the most notable and ... 3rd time that Dr. Canales has been recognized by Castle Connolly. , ...
(Date:6/22/2017)... ... June 22, 2017 , ... ... grant from the American Heart Association (AHA) to launch a Rheumatic Heart Disease ... the prevention and diagnosis of rheumatic heart disease (RHD) in high-risk, financially disadvantaged ...
(Date:6/22/2017)... ... June 22, 2017 , ... Vighter, a premier provider ... certification for ANSI/ASIS PSC.1-2012. The company’s work in countries throughout Southwest Asia, South ... law has been degraded. The PSC.1 standard was created to protect fundamental freedoms ...
(Date:6/20/2017)... ... June 20, 2017 , ... TwelveStone Health Partners, a premier ... private equity firm, has invested $3.35 million in the company. , “We ... Capital offers the smart money, speed to market and accountability we had been ...
Breaking Medicine News(10 mins):
(Date:6/8/2017)... 2017   Responding to Heath Ledger,s father,s ... of singer Chris Cornell in May, the mental ... a free online psychiatric drug side effects ... about psychotropic drug risks. The father of ... an accidental overdose, has called for tighter rules on prescription ...
(Date:6/7/2017)... June 7, 2017  Novavax, Inc., (Nasdaq: NVAX ... Phase 2 trials of its RSV F protein recombinant nanoparticle ... age have been published in the journal Vaccine ... shared in prior scientific conferences). The Company previously announced ... Novavax is developing the RSV F Vaccine with the goal ...
(Date:6/5/2017)... June 5, 2017 Kohll,s Pharmacy & Homecare is the ... the United States . The Raizer is a simple ... person up to an almost-standing position within a ... by one assistant and does not require any ... that a child can operate it, and lightweight ...
Breaking Medicine Technology: