Navigation Links
Tips to Improve Healthcare Customer Service Across All Generations

DALLAS, Nov. 23 /PRNewswire/ --


The Beryl Institute, the research and educational arm of The Beryl Companies, the nation's leading healthcare exclusive call center, is sponsoring a free Webinar on how to effectively reach consumers in every generation with a positive customer service experience. Hosted by Michael Howe, former CEO of MinuteClinic, this Webinar will supplement Howe's June 2009 white paper, "Customer Experience: A Generational Perspective," which discusses how consumers will ultimately transform healthcare delivery by demanding more from the experience.

The Webinar will offer tips to improve customer service with the four generations that currently have the greatest impact on the healthcare system:

  • Greatest Generation -- born between 1925 and 1944
  • Baby Boomers -- born between 1945 and 1964
  • Generation X -- born between 1965 and 1984
  • Millennials -- born between 1985 and 2005


Tuesday, Dec. 1, 2009, 10 a.m. Central Time

For more information, and to reserve your space for this FREE Webinar, visit


Michael Howe is the former Chief Executive Officer of MinuteClinic, the pioneer and largest provider in America of the retail healthcare concept. He led the Minneapolis-based company from June 2005 to June 2008 providing the strategic leadership to facilitate its national expansion from 19 clinics in two markets to 525 healthcare centers in 27 states. Howe's career has been distinguished by his ability to identify consumer needs, create a strategic vision and build nationally recognized brands with companies such as Procter & Gamble, PepsiCo, and Unilever. He currently provides consultation to organizations committed to reforming healthcare delivery in the United States and is actively involved in boards of directors for several start-up companies.


Founded in 2006, The Beryl Institute is the research and educational arm of The Beryl Companies, the leading provider of outsourced call center services in healthcare. The mission of The Beryl Institute is to improve customer service in healthcare. Other White Papers available include: "Where's the Civility in Healthcare?" "Ready or Not, Customer Service is Coming to Healthcare," "Mystery Shopping the Patient Experience" and "High-Performing Organizations: Culture as a Bottom-Line Issue." To follow the thought leader in healthcare customer service on Twitter, search for @berylinstitute or visit

SOURCE The Beryl Institute

Copyright©2009 PR Newswire.
All rights reserved

Related medicine news :

1. United Concordia Dental Redesigns Web Site To Provide Improved Access To Information
2. Parascript Announces AccuDetect 3.0 Computer Aided Detection (CAD) Algorithms With Improved Performance for CAD Vendors and Manufacturers of Mammography Systems
3. Study Shows Hospital Report Cards Unlikely to Spur Improvement
4. Drug for erectile dysfunction improves heart function in young heart-disease patients
5. Community Health Officials Can Improve Real Time H1N1 Information Sharing with New Resources from Depiction, Inc.
6. Stroke Survivors Improve Walking, Confidence Level and Quality of Life With Breakthrough Device
7. Guided Care receives Award for Innovation in Practice Improvement
8. Newer heart devices significantly improve survival, complication rate and quality of life
9. Wellness Survey: Businesses Look to Wellness Programs to Improve Productivity and Lower Absenteeism Stress Cited as Top Health Risk Driving Wellness Programs Around the World
10. Indiana University receives NIH grant to improve health care in East Africa
11. W.K. Kellogg Foundation Grants $32.5 Million to Improve Access to Fresh Food and Physical Activity for Children
Post Your Comments:
(Date:11/30/2015)... , ... November 30, 2015 , ... MOSI recently added ... Sea along with Back to the Jurassic to their collection of interactive exhibits within ... created dynamic worlds that will allow guests to get closer than ever to a ...
(Date:11/30/2015)... ... 2015 , ... The world of hair transplants and restoration is filled with ... and procedures have been in use for many years and are among the most ... M.D. has utilized many of these methods over the years, he also keeps an ...
(Date:11/30/2015)... ... November 30, 2015 , ... On Saturday, October 24th, 2015, at the Mill ... fundraising event, a 5K walk known as “Making Strides Against Breast Cancer”. Patients and ... is also located in Battle Creek, joined in for this campaign that sought to ...
(Date:11/30/2015)... CA (PRWEB) , ... November 30, 2015 , ... The ... matters of personal styling. So why is it a national news story when Donald ... to Parsa Mohebi, M.D., because appearances count more than anyone wants to admit when ...
(Date:11/30/2015)... ... November 30, 2015 , ... According to an article published November ... slightly unusual choice to show her Instagram followers that the praise that they were ... pre-mature. Saying that she didn’t “want to mislead any mommy's who just had babies ...
Breaking Medicine News(10 mins):
(Date:11/30/2015)... , Nov. 30, 2015   Royal Philips ... the launch of Radiology Solutions, a fully integrated, ... Solutions comprises customized, data-driven practice management approaches that ... help radiology practices improve care delivery and reduce ... Radiological Society of North America Annual Meeting (RSNA) ...
(Date:11/30/2015)... , Nov. 30, 2015  IBA Molecular North ... and distribution of radiopharmaceuticals, announced that as of January ... Inc. (Zevacor Pharma). The decision to rebrand the company ... firm as well as its close relationship with Zevacor ... Illinois Health and Science (IHS). Peter ...
(Date:11/30/2015)... BOCA RATON, Fla. , Nov. 30, 2015 ... Public Research (the Institute) announced today that it ... a medical device start-up company with technology developed at ... based on publicly-funded research, and bridges early funding gaps ... -based universities and research institutions. ...
Breaking Medicine Technology: