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'The Power of Impressions' 2008 Conference to Explore Customer Service in Healthcare

Sponsored by The Beryl Institute, Conference to Feature the Ritz-Carlton

Leadership Center in Dallas, March 26-28, 2008

DALLAS, Dec. 3 /PRNewswire/ -- The Beryl Institute has announced key speakers for its 2008 conference "The Power of Impressions" to be held in Dallas, March 26-28. The conference will focus on ways that the healthcare industry can enhance customer relationships. Headlining the conference is the Ritz-Carlton Leadership Center, which will share how "legendary service" can impact an organization.

Other key speakers for the conference include Chuck Lauer, author, motivational speaker and former publisher of Modern Healthcare; Wayne Sensor, CEO for Alegent Health; Britt Berrett, CEO for Medical City Dallas; Lynne Cunningham, Studer Group coach; and Kristin Baird, author and principal for Baird Consulting. The conference is designed for executives who are focused on improving the patient experience in healthcare through best practices in customer service.

"Customer service is becoming an increasingly important aspect of how hospitals differentiate themselves in the minds of consumers," said The Beryl Institute Executive Director Paul Spiegelman. "At our 2008 conference, we will provide insight into and valuable tools for enhancing customer service during every interaction hospitals have with patients."

The conference will be held at the Grand Hyatt DFW in Dallas. For more information about the conference, visit Early-bird pricing is available until Jan. 18, 2008.

Founded in 2006, The Beryl Institute is dedicated to improving customer service in healthcare by defining best practices around all touch points in the continuum of a consumer's healthcare experience. The Beryl Institute is the research and educational arm of The Beryl Companies, which for 20 years has been the leading provider of outsourced customer interaction services in healthcare. For more information, visit

SOURCE The Beryl Institute
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