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The NHS to Improve Patient Care by Better Engaging Staff
Date:12/7/2009

LONDON, Dec. 7 /PRNewswire/ -- The National Health Service (NHS), which manages 500 hospitals and over 1.5 million people in the UK, understands the value of an engaged staff: healthier and happier patients. As part of an ongoing initiative to improve the value of care, many NHS hospitals are teaming up with international staff engagement specialists, the O.C. Tanner Company, to train hospital leaders.

"Staff engagement is essential to meeting the financial challenges facing the NHS," said Steven Weeks, policy manager for NHS Employers, an organisation that works with NHS trusts on workforce issues. "We hope to offer practical tools to help managers strengthen the engagement of their staff and, as a result, take better care of their patients."

This summer, NHS Employers hosted a series of round-table workshops for trust leaders on engagement. International staff recognition company O.C. Tanner presented research from a Towers Perrin study on global recognition that shows a powerful link between highly motivated health care providers and patient satisfaction. According to O.C. Tanner, engaged staff are 12 per cent better at interacting with hospital patrons, and their patients have fewer incidences of infections, pressure sores, and resident falls. NHS Employers and O.C. Tanner published a Briefing in November with further insights into these studies.

"We're extremely impressed with the NHS' dedication and unwavering commitment to improving clinical quality through strengthening the engagement and well-being of their staff," said Michelle M. Smith, Vice President of Business Development for O.C. Tanner. "Engaged staff are more productive, less prone to absenteeism, better at caring for and satisfying patients and less likely to leave."

One trust within the NHS that has partnered directly with O.C. Tanner to improve staff engagement is Princess Alexandra Hospital. As part of a customised service award programme
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SOURCE National Health Service; O.C. Tanner
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