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The Mount Sinai Medical Center Launches Real-Time Patient-Feedback Survey Tool
Date:7/31/2013

New York, NY (PRWEB) July 31, 2013

In an effort to better assess patient satisfaction, The Mount Sinai Medical Center has launched a real-time patient-feedback survey tool—RateMyHospital®—for cancer patients receiving treatment in the Derald H. Ruttenberg Treatment Center. The tool went live on Monday, July 15, and so far, scores of patients have been providing feedback in real-time. It is accessible on smartphones and via any mobile web browser.

Traditional patient-satisfaction scores are based on paper surveys that are sent to patients after they have left the facility. RateMyHospital helps health care providers get real-time patient feedback that is essential in assessing and improving patient care. Patients fill out the online survey in real-time as it is delivered via text message.

“As patients fill out their paperwork at the Ruttenberg Treatment Center, we ask them to provide us with a cell phone number,” said Randall F. Holcombe, MD, Medical Director of the Ruttenberg Treatment Center, which offers comprehensive treatment programs for all cancers. “From there, we send them a text message asking them to fill out a brief survey on their smartphone. So far, the response has been outstanding. We get several-fold more responses than seen with traditional paper-based mail surveys.”

Patients answer twelve questions with a 5-star rating system, with 5 being the best value. Questions inquire about the patient’s ability to get an appointment, office wait times, physician or office staff availability by phone, and cleanliness of the facility.

Mount Sinai is planning to roll out RateMyHospital in all clinical areas in the future. “This is just one tool to help establish a direct line to patients in our community in our ongoing efforts to provide exceptional medical care,” said Dr. Holcombe. "Importantly, this tool is simple and easy for patients to use and it provides us with immediate fe
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