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The Highlands at Wyomissing Invests in Voice-Assisted Care to Take Excellence in Retirement Living to New Levels
Date:8/25/2008

Voice-assisted care to take quality of care, communication and productivity to new levels, while improving documentation accuracy for all residents and

all disciplines of care

PITTSBURGH, Aug. 25 /PRNewswire/ -- Vocollect Healthcare Systems, Inc. announces that The Highlands at Wyomissing, a continuing care retirement community located in Wyomissing, Pennsylvania, will deploy AccuNurse(R) voice- assisted care and take quality of care to new levels by enabling more proactive care and providing more time for direct resident care.

The Highlands will utilize voice-assisted care to enable dynamic, personalized, and interactive care throughout its nursing care program - shift-to-shift and caregiver-to-caregiver. By giving caregivers the capability to access resident care needs on-demand, complete paperwork simply by talking, and enhance care-team collaboration with Silent Paging(TM), The Highlands expects to achieve numerous performance gains.

According to Danielle Hammer, NHA, director of health services of The Highlands at Wyomissing, "We're always on the lookout for innovative ways to take quality of care to the next level, and technology is a key part of our strategic focus to help continuously improve resident care outcomes. AccuNurse is a one-of-a-kind solution that will enable us to achieve our goals of responding to resident needs in a timely way, maintaining a line of communication between our care team and enabling real-time flexibility so we can adapt to resident care needs on a daily basis - or even minute-by-minute, if necessary. With AccuNurse, we will not only improve outcomes, but will do so with dignity toward our residents, accuracy in our documentation, and accountability for the care we deliver 24x7 to all residents across all disciplines. We see voice-assisted care as a core component of achieving and maintaining a high standard of excellence throughout our community."

For the Highlands, AccuNurse voice-assisted care will empower caregivers with real-time access to information and other staff; eliminate paper-based printouts for managing care needs and documentation; give caregivers powerful tools to make decisions faster and more accurately; and enable staff to multitask while documenting care, thereby improving efficiency.

Additionally, AccuNurse will be integrated with PointClickCare(R), the clinical software system utilized by The Highlands. "Automated data transfer between AccuNurse and PointClickCare is of tremendous value to us," said Hammer. "This enables us to better administer the complex challenge of managing our clinical electronic health records and business office applications. Not only does voice-assisted care help our front-line care team and operations be more efficient, but it also streamlines back-office applications as well."

According to James Quasey, president of Vocollect Healthcare Systems, "Voice-assisted care complements The Highlands' commitment to quality in all interactions with residents through personalized care plans, higher accuracy, and more proactive care. The investment also marks the Highlands' commitment to their care staff by helping them be more productive and better prepared for state surveys. All of these benefits add up to more satisfied staff, more time spent with residents and improved resident care outcomes."

About Vocollect Healthcare Systems

AccuNurse voice-assisted care from Vocollect Healthcare Systems, Inc. makes it easy for healthcare professionals to retrieve care needs on-demand, chart activities as they are completed, and Silent Page each other for help. Organizations using AccuNurse benefit from lower operating costs, maximized reimbursements, and improved quality of care. Vocollect Healthcare Systems is a subsidiary of Vocollect, Inc., the global leader in voice technology and delivering performance improvements in productivity, accuracy, cost reduction and worker satisfaction for mobile employees on six continents.

Vocollect(R) is a registered trademark of Vocollect, Inc.; AccuNurse(R) is a registered trademark of Vocollect Healthcare Systems.


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SOURCE Vocollect Healthcare Systems
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