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The Beryl Institute Sponsors Free Customer Service Webinar with Robert Reiss
Date:9/8/2009

BEDFORD, Texas, Sept. 8 /PRNewswire/ --

WHAT: Robert Reiss, the founder and host of one of America's fastest growing radio shows--The CEO Show--draws a clever analogy between the challenges of golf and providing world-class customer service in his upcoming Webinar taken from his book titled, Golf and the Art of Customer Service. Sponsored by The Beryl Institute, the research and educational arm of Beryl, the nation's leading healthcare-exclusive call center, this free Webinar will give tips to unify your employees so that you can truly become customer centric. By every measure, excellence in customer service has proven to be the one key driver that delivers bottom line success. A recent J.D. Powers five-year study revealed that organizations which improved customer service increased shareholder value by 52 percent, while those organizations whose service declined lost 28 percent of their value. Great customer service is at the heart of customer retention.

The Webinar content is insightful and provides the right tools to build employee pride and deliver exemplary hospital customer service.

Key takeaways include:

Act as One: Grasp your organization's vision. Work as a single unit to execute that shared vision by working together and communicating.

Complete the Circle: Identify specific processes and actions that deliver exceptional customer service. Doing every step right each time will ensure consistency and predictability.

The U-Factor: Find what is unique about your customers. You can then better connect to serve them. Applied to co-workers, it helps create an enjoyable workplace.

The Show's Right Here: Create excellence by doing what's in front of you right now. Learn the important skills that help you to focus--being in the moment and tru
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SOURCE The Beryl Institute
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