Navigation Links
The Beryl Institute Sponsors Free Customer Service Webinar with Robert Reiss

BEDFORD, Texas, Sept. 8 /PRNewswire/ --

WHAT: Robert Reiss, the founder and host of one of America's fastest growing radio shows--The CEO Show--draws a clever analogy between the challenges of golf and providing world-class customer service in his upcoming Webinar taken from his book titled, Golf and the Art of Customer Service. Sponsored by The Beryl Institute, the research and educational arm of Beryl, the nation's leading healthcare-exclusive call center, this free Webinar will give tips to unify your employees so that you can truly become customer centric. By every measure, excellence in customer service has proven to be the one key driver that delivers bottom line success. A recent J.D. Powers five-year study revealed that organizations which improved customer service increased shareholder value by 52 percent, while those organizations whose service declined lost 28 percent of their value. Great customer service is at the heart of customer retention.

The Webinar content is insightful and provides the right tools to build employee pride and deliver exemplary hospital customer service.

Key takeaways include:

Act as One: Grasp your organization's vision. Work as a single unit to execute that shared vision by working together and communicating.

Complete the Circle: Identify specific processes and actions that deliver exceptional customer service. Doing every step right each time will ensure consistency and predictability.

The U-Factor: Find what is unique about your customers. You can then better connect to serve them. Applied to co-workers, it helps create an enjoyable workplace.

The Show's Right Here: Create excellence by doing what's in front of you right now. Learn the important skills that help you to focus--being in the moment and truly listening.

WHEN/WHERE: Tuesday, September 22, 2009 at 10 a.m. Central Time

For more information and to reserve your space for this FREE Webinar, please visit


    Nancy Lecroy, VP of Marketing              Christa Osswald
    Beryl                                      MarketWave for Beryl
    817-939-6394 (cell)                        972-770-1459


Robert Reiss has more than 20 years experience as a consultant with an emphasis on healthcare customer service. His nationally syndicated radio program, The CEO Show with Robert Reiss, is known for its in-depth interviews with prominent industry leaders uncovering the secrets of their success around customer service. Robert is also a columnist for and is the chairman of the HFMA Annual Conference, and currently presides on two hospital boards.


Beryl, the nation's leading healthcare-exclusive call center, helps organizations grow revenue and build lasting customer relationships by connecting people to healthcare. The company delivers exemplary, compassionate service through more than seven million customer interactions annually. Since 1985, hundreds of healthcare organizations have relied on Beryl for its proprietary customer relationship management applications, best-practices insight and data to make more informed decisions about customer acquisition and retention. For more information about Beryl and The Beryl Institute, an organization dedicated to improving customer service in healthcare, visit

SOURCE The Beryl Institute
Copyright©2009 PR Newswire.
All rights reserved

Related medicine news :

1. New White Paper from The Beryl Institute Provides Insights to Generations
2. Beryl Receives Entrepreneurs Foundation of North Texas North Star Recognition
3. The Beryl Companies Welcomes Three New Members to its Executive Advisory Council
4. Five Healthcare Organizations Honored as Shining Stars by The Beryl Institute
5. The Beryl Companies Reinvents Call Center, Shatters Old Paradigm
6. The Beryl Companies Hires Jim Stalder as New Chief Information Officer
7. Wheres the Civility in Healthcare? New White Paper from The Beryl Institute Explores Why Character Counts in Healthcare
8. Sodexo Partnership With The Beryl Companies Breaks Down Barriers to Better Customer Service in Healthcare
9. The Beryl Companies Adds Services, Clients for Record Year in 2008
10. The Beryl Institute Announces Call for Speakers for 2009 Conference Dedicated to Healthcare Customer Service: The Pursuit of Excellence
11. Modern Healthcare Names The Beryl Companies One of Best Places to Work in Healthcare
Post Your Comments:
(Date:11/30/2015)... ... 2015 , ... Holcomb – Kreithen Plastic Surgery and ... in Florida, is proud to announce that Dr. Joshua Kreithen, one of its ... a Johnson & Johnson Company. , Ethicon is a global medical device company ...
(Date:11/30/2015)... ... November 30, 2015 , ... ... for “Value-Based Payer-Provider Partnerships: Three Case Studies,” an upcoming Dec. 8 virtual ... Essentia Health and UCare, MissionPoint Health Partners, and Intel Corp. Leaders from ...
(Date:11/30/2015)... ... November 30, 2015 , ... Sikka Software announced today that they are showcasing ... dentists to make complex business decisions by providing the tools and information they need ... survey with 10 procedures customized by zip code. , The Sikka Software Ecosystem ...
(Date:11/30/2015)... ... November 30, 2015 , ... The successful filing of ... company. Because it is so important to this key industry segment, Regis Technologies has ... IND Filing” on December 4th at 11am EST. , Federal law does not allow ...
(Date:11/30/2015)... ... November 30, 2015 , ... Vasont ... their Vasont Universal Integrator (VUI) extension unites with Syncro Soft’s latest software update, ... as a continuous process with the latest release of oXygen® XML editor and ...
Breaking Medicine News(10 mins):
(Date:11/30/2015)... HANOVER, N.J. , Nov. 30, 2015  Novartis ... portfolio at the 57 th American Society of ... leukemias, lymphomas and myelomas as well as supportive care, ... in addition to personalized cell therapies. The ASH Annual ... Orlando, Florida . Novartis Oncology . ...
(Date:11/30/2015)... , Belgium , Nov. 30, 2015 ... sciences company focused on developing blood-based diagnostic tests for a ... the Company will present at the LD Micro Conference, which ... Los Angeles, CA. Attending from VolitionRx will be ... Scott Powell , Vice President of Investor Relations. ...
(Date:11/30/2015)... , Nov. 30, 2015  Precision Image ... services, is pleased to announce a dramatic expansion ... imaging services. Building on its ISO-9001:2008 certification for ... implemented comprehensive Core Lab protocols and procedures. This ... of research activities.  Their Core Lab services include ...
Breaking Medicine Technology: