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The Beryl Institute Announces Call for Speakers for 2009 Conference Dedicated to Healthcare Customer Service: 'The Pursuit of Excellence'
Date:11/11/2008

DALLAS, Nov. 11 /PRNewswire/ -- The Beryl Institute is seeking speakers for its annual conference, March 31-April 3, 2009, in the Dallas/Ft. Worth Metroplex. The theme for the conference is "The Pursuit of Excellence." It is the premier conference dedicated to improving customer service in healthcare and will feature presentations, workshops and activities that provide actionable insight into ways healthcare organizations can deliver superior customer service.

The Beryl Institute has issued a call for speakers who can provide fresh, dynamic solutions to delivering exceptional customer service. "The Beryl Institute is looking to leverage customer service best practices from all business sectors, which can translate to healthcare," said Paul Spiegelman, executive director for The Beryl Institute. "The healthcare industry can learn from how other companies attract and retain customers for life."

Presentations may include keynotes, case studies, breakout sessions, interactive workshops and roundtable discussions. Speaker proposals will be accepted until December 31, 2008. More information about becoming a speaker at "The Pursuit of Excellence" is available at http://www.TheBerylInstitute.com/2009/callforspeakers.aspx.

Conference attendees receive early registration pricing before Jan. 15, 2009: $425 for the first attendee and $395 for subsequent attendees from the same organization. Additional information and registration is available at http://www.TheBerylInstitute.com/2009.

"The healthcare industry is really beginning to embrace customer service enhancements; and those that aren't, should," said Kristin Baird, past speaker at The Beryl Institute's conference and president of Baird Consulting. "This conference provides an excellent opportunity for healthcare organizations to learn how to enhance the patient experience every day in every way. Last year's conference provided a wealth of information for both those who are in the early phases of service improvement as well as those who are among the industry's best practices."

About The Beryl Institute

Founded in 2006, The Beryl Institute is the research and educational arm of The Beryl Companies, the leading provider of outsourced call center services in healthcare. The mission of The Beryl Institute is to improve customer service in healthcare.


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