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The Beryl Companies Reinvents Call Center, Shatters Old Paradigm
Date:5/6/2009

DALLAS, May 6 /PRNewswire/ -- Long regarded as an industry with low morale, high employee turnover and less-than-ideal working conditions, call centers have shouldered an unflattering reputation with both consumers and workers for decades. It should open more than a few eyes that that one call center has discarded all this historical baggage to be consistently honored among the best places to work in America while repeatedly shattering the benchmark for employee retention and customer satisfaction.

The Beryl Companies, a healthcare-exclusive call center in the Dallas/Fort Worth Metroplex, has effectively annihilated the old call center paradigm by creating an environment that puts employees first and consistently asks "why not?" From high ceilings to brightly colored walls to the laughter routinely heard among employees, Beryl has essentially reinvented the call center experience and, with it, the way people think about their industry.

"Visitors feel the positive energy from the moment they walk through our doors," said Paul Spiegelman, Beryl founder, CEO and author of Why Is Everyone Smiling? The Secret Behind Passion, Productivity and Profit. "Our unique culture permeates everything we do, and it's clearly one of the reasons hundreds of companies have chosen us to be their partner. They know that satisfied employees will represent their organization well and will handle every interaction with their customers with exceptional care."

Spiegelman's Circle of Growth(SM) conviction is at the core of Beryl's success. According to Spiegelman, employees who feel respected and appreciated provide better customer service, which results in higher customer loyalty and drives profits into the business. A portion of those profits is reinvested back into the employees, which closes the circle. The proof is in the numbers. In an industry where client turnover is the norm, Beryl's whole-new-call-center c
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SOURCE The Beryl Companies
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4. Hurley Medical Center Enhances Customer Service Capabilities With Beryl Partnership
5. Free White Paper From The Beryl Institute Quantifies Bottom-Line Impact of Corporate Culture
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11. New White Paper from The Beryl Institute: Mystery Shopping the Patient Experience
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