DALLAS, Nov. 23 /PRNewswire/ -- The Beryl Companies, the nation's leading provider of outsourced call center services for the healthcare industry, has earned recognition as one of the top outsourcing firms in healthcare by Modern Healthcare, the industry's leading trade magazine. Beryl was ranked among the publication's top 20 outsourcing firms based on Beryl's 2008 business results, which enabled it to climb from twelfth place in 2007 to tenth place.
Beryl attributes this growth to its innovative products, such as its newest launch of post-discharge services, which help hospitals manage patient safety following discharge by proactively ensuring patients understand their care instructions and are not experiencing any complications. Surveys show this service can drive positive perceptions about the overall care patients received during their stay.
Beryl is also known as a leading outsourcing partner because of the services it offers to help clients build revenue. Beryl's physician referral, patient scheduling, nurse triage and service line marketing initiatives make it easier and faster for patients to access hospital and physician services, enhance healthcare providers' reputations for quality and service and improve patient satisfaction, which also help providers secure future revenues.
Paul Spiegelman, founder and CEO of Beryl, ensures that his Circle of Growth(SM) philosophy is implemented at the company. "We invest in our employees, who in turn take care of the customers and the patients they serve which helps the organization thrive," said Spiegelman.
This has proven an effective strategy for Beryl whose employee turnover rate is one-seventh the industry average and client retention rate is 96 percent annually. It has repeatedly been recognized as a "best place to work" nationally, statewide and locally.
Beryl, the nation's leading healthcare-exclusive call center, helps organizations grow revenue and build lasting customer relationships by connecting people to healthcare. As a top provider of outsourced telephone and Web-based communications, Beryl delivers 24/7 exemplary customer service during more than five million interactions annually. Since 1985, hundreds of healthcare organizations have relied on Beryl for best-practices insight and data they can use to make more informed decisions about customer acquisition and retention. For more information about Beryl and its educational arm, The Beryl Institute, visit www.beryl.net.
SOURCE The Beryl Companies
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