Navigation Links
The Beryl Companies Launches CARE Calls Program in Five Hospitals Across U.S.
Date:10/27/2008

DALLAS, Oct. 27 /PRNewswire/ -- From Illinois to California, The Beryl Companies has begun providing post-discharge CARE Calls (Connecting About Real Experiences) to find out about patients' experiences within 72 hours of an inpatient or outpatient visit. Hospitals participating in the initial launch of this new service are BroMenn Healthcare System in Normal, IL; Clovis Community Medical Center in Clovis, CA; HealthONE in Denver; Henry Mayo Newhall Memorial Hospital in Valencia, CA; and Loyola University Medical Center in Maywood, IL.

"CARE Calls are a compassionate extension of any hospital's brand," said Mark Williard, senior vice president of product management for Beryl. "The data that we collect during these calls provides actionable insight about each patient visit for use in service recovery, which increases overall patient satisfaction and retention by identifying opportunities for improvement."

CARE Calls use market-tested standardized questions that enable national and peer group comparisons in the areas of quality and compassion. Only three to five minutes in length, these high-touch interactions have been shown to build affinity between patients and healthcare providers, including:

-- Increase patient satisfaction by as much as 15 percent.

-- Increase likelihood to recommend by 49 percent.

-- Reduce inpatient returns within 72 hours of discharge.

-- Reduce risk-management costs.

-- Increase patient loyalty, hospital referrals and admissions.

-- Provide a consistent and reliable process for collecting data on patient

experiences and process improvement.

-- Provide an opportunity for service recovery through timely feedback.

-- Allow for a comparison to national benchmarks.

Beryl is hosting a free CARE Calls webinar on Nov. 7 at 10 a.m. (Central Time). Dr. Michael Guthrie, Beryl's chief medical advisor, will lead the discussion. Online registration is available at http://www.beryl.net/CARECalls.

About Beryl

Beryl, the nation's leading healthcare-exclusive call center, helps organizations grow revenue and build lasting customer relationships by connecting people to healthcare. As a top provider of outsourced telephone and Web-based communications, Beryl delivers 24/7 exemplary customer service during more than five million interactions annually. Since 1985, hundreds of healthcare organizations have relied on Beryl for best-practices insight and data they can use to make more informed decisions about customer acquisition and retention. For more information about Beryl and its educational arm, The Beryl Institute, visit http://www.beryl.net.


'/>"/>
SOURCE The Beryl Companies
Copyright©2008 PR Newswire.
All rights reserved

Related medicine news :

1. Loma Linda University Medical Center Selects Beryl to Manage Call Center Interactions for Womens Services Programs and Departments
2. Greater Baltimore Medical Center Taps Beryl for Customer Call Center Services
3. For Second Year Beryl Recognized as a Tech Titan, One of Texas Fastest- Growing Technology Companies
4. Hurley Medical Center Enhances Customer Service Capabilities With Beryl Partnership
5. Free White Paper From The Beryl Institute Quantifies Bottom-Line Impact of Corporate Culture
6. The Beryl Companies Introduces New Customer Service Call Offering for Hospitals Nationwide
7. The Beryl Companies Hires Nancy Lecroy as Vice President of Marketing Communications
8. Beryl Expands Leadership Team, Adds Senior VP of Product Management and Marketing
9. New VP of Operations Enhances The Beryl Companies Leadership Team
10. Trinity Health System Selects Beryl as Preferred Provider to Enhance Telephone Customer Service
11. New White Paper from The Beryl Institute: Mystery Shopping the Patient Experience
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:3/24/2017)... , ... March 24, 2017 , ... ... Society (ONS) wanted to create a communications platform that positions them as the ... Elliance and ONS reinvented their online publication as an always-on, always-fresh news, views ...
(Date:3/24/2017)... ... March 24, 2017 , ... Gastro Health (“GH”) ( ... patients for colonoscopy at the HyGIeaCare® Center that is to be located adjacent ... , The HyGIeaCare® Prep, cleared by the U.S. Food and Drug Administration ...
(Date:3/24/2017)... ... 2017 , ... “Vintage and Harvest A Cultivation of Christian Love” is the ... in North Carolina with his wife, Anna Marie. He and his wife are the ... is also the author of “Shadow and Substance.” , “Love, the agape kind, is ...
(Date:3/23/2017)... ... ... The physicians of KSF Orthopaedic Center PA are proud to announce the opening ... at 2255 E. Mossy Oaks Rd., Suite 440, Spring, Texas 77389 inside the new ... in the north Houston area (The Woodlands, Conroe, Magnolia, Kingwood, Humble) with an even ...
(Date:3/23/2017)... , ... March 23, 2017 , ... The MBI “Hall of Fame” recognizes the contributions ... have had a significant impact on the careers of all others involved. , ... was inducted into the MBI’s Hall of Fame. The induction took place during the ...
Breaking Medicine News(10 mins):
(Date:3/24/2017)... , March 24, 2017 Abdominal Aortic Aneurysm Repair Devices ... by 2022, Globally, registering a CAGR of 5.1% from 2016 to 2022. The endovascular ... to dominate the market during the study period. Continue ... ... ...
(Date:3/24/2017)... , Mar. 24, 2017 Research ... Management in the U.S.: Consumer Strategies" report to their ... ... how adults approach and treat their physical pain, emphasizing consumer ... distinct groups: pain sufferers and adults who have selected illnesses/conditions ...
(Date:3/24/2017)... FinancialBuzz.com News Commentary   ... Medical cannabis products around the world are projected to gain popularity. ... cannabis market will reach a value of USD 55.8 billion by 2025. ... new growing industry. By the end of 2016, 28 states have now ... More conservative states like Arkansas and ...
Breaking Medicine Technology: