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The Beryl Companies Introduces New Customer Service Call Offering for Hospitals Nationwide
Date:1/28/2008

CARE Calls focus on patients' experience during a hospital visit

DALLAS, Jan. 28 /PRNewswire/ -- The Beryl Companies today introduced a new outbound calling service which allows hospitals to connect with their patients after an inpatient or outpatient visit. These calls are designed to enhance the patient's hospital experience through compassionate delivery of the hospital's brand.

The new CARE Calls service, which stands for Connecting About Real Experiences, engages patients 48-72 hours after a hospital encounter in a personal, yet structured, conversation about their experience. Conducted by Beryl's specially trained and experienced call advisors, the calls allow hospitals to collect actionable data, which will enhance the experiences of future patients and, in doing so, contribute to stronger financial performance for hospitals.

"As consumers are taking on a greater share of their healthcare costs, they are exercising their rights to choose where to receive care," said Tom Panion, Beryl's chief customer officer. "This means that hospitals must embrace strategies for patient acquisition and retention and employ a truly consumer-focused approach. We see CARE Calls as a major part of this effort and can help hospitals deliver that extra compassionate touch on a consistent basis."

Through its award-winning healthcare call center and corporate culture, Beryl helps clients building lasting customer relationships. Beryl's greatest value as a healthcare call center is to deliver each client's brand in a high- touch and personal way. Beryl helps clients own the health consumer through caring and compassionate people, actionable consumer intelligence, and measurable results - an integral partner in the brand experience from the first impression to the last. Beryl has reinvented the healthcare call center.

For more information about CARE Calls, Beryl and its educational arm, The Beryl Institute, visit http://www.beryl.net.


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SOURCE The Beryl Companies
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