Navigation Links
The Beryl Companies Adds Services, Clients for Record Year in 2008
Date:2/9/2009

DALLAS, Feb. 9 /PRNewswire/ -- The Beryl Companies, the nation's leading healthcare-exclusive call center, announced today record growth in the year just concluded. In 2008, Beryl logged five million healthcare-related interactions with consumers across the country, launched a new service offering, added new leadership and support staff to better serve its clients, and increased revenues by 17 percent.

The company attained a record client retention rate of 97 percent, reflective of its high client-satisfaction scores. Beryl added more than 30 hospitals, health systems and consumer health organizations to its client roster, bringing the total number of clients to nearly 500 at year-end. Among the organizations to join Beryl in 2008 were Johns Hopkins Medicine, Robert Wood Johnson University Hospital, Premier Health, Ohio State University Medical Center and the National Kidney Foundation.

Beryl introduced CARE Calls (Connecting About Real Experiences) to its menu of services. CARE Calls are customer service calls that allow hospitals to briefly connect with patients in a highly personal way directly after their inpatient or outpatient visit, strengthening the relationship while also gathering actionable data regarding their experiences. The demand for this service is expected to grow in 2009 as more hospitals focus on customer service, improving patient satisfaction and reducing re-hospitalization. Additional services to help enhance the experiences of consumers when interacting with their healthcare providers will be rolled out in 2009, including post-discharge calls, appointment scheduling and pre-registration.

"This past year was challenging for many businesses," said Paul Spiegelman, Beryl founder and CEO. "The Beryl team has intensified its focus on providing the best possible customer service, exceptional value and innovative services that help our clients succeed, which is why hospitals across the country look to us to provide the benchmarking data and best-practices information that help them become leaders in their respective markets."

As a result of its achievements and innovation, Beryl received several business and industry awards. Modern Healthcare named Beryl one of the top 20 outsourcing firms in all of healthcare for the third consecutive year as well as to its list of Best Places to Work in Healthcare. Beryl was included on the Inc. 5000 list for two years in a row and was selected a Tech Titan, one of the fastest-growing technology companies in Texas, for the third straight year.

About Beryl

Beryl, the nation's leading healthcare-exclusive call center, helps organizations grow revenue and build lasting customer relationships by connecting people to healthcare. As a top provider of outsourced telephone and Web-based communications, Beryl delivers 24/7 exemplary customer service during more than five million interactions annually. Since 1985, hundreds of healthcare organizations have relied on Beryl for best-practices insight and data they can use to make more informed decisions about customer acquisition and retention. For more information about Beryl and its educational arm, The Beryl Institute, visit www.beryl.net.


'/>"/>
SOURCE The Beryl Companies
Copyright©2009 PR Newswire.
All rights reserved

Related medicine news :

1. The Beryl Institute Announces Call for Speakers for 2009 Conference Dedicated to Healthcare Customer Service: The Pursuit of Excellence
2. Modern Healthcare Names The Beryl Companies One of Best Places to Work in Healthcare
3. The Beryl Companies Launches CARE Calls Program in Five Hospitals Across U.S.
4. The Beryl Companies Named to Inc. 5000 List for Second Consecutive Year
5. New White Paper from The Beryl Institute: Mystery Shopping the Patient Experience
6. Trinity Health System Selects Beryl as Preferred Provider to Enhance Telephone Customer Service
7. New VP of Operations Enhances The Beryl Companies Leadership Team
8. Beryl Expands Leadership Team, Adds Senior VP of Product Management and Marketing
9. The Beryl Companies Hires Nancy Lecroy as Vice President of Marketing Communications
10. The Beryl Companies Introduces New Customer Service Call Offering for Hospitals Nationwide
11. Free White Paper From The Beryl Institute Quantifies Bottom-Line Impact of Corporate Culture
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:6/27/2016)... ... ... TopConsumerReviews.com recently awarded their highest five-star rating to Best Buy Eyeglasses, an ... United States and Canada wear eyeglasses. Once considered to be a purely functional part ... fashion statement. Even celebrities use glasses as a way of creating an iconic image—like ...
(Date:6/26/2016)... Carolina (PRWEB) , ... June 26, 2016 , ... ... of a new product that was developed to enhance the health of felines. The ... centuries. , The two main herbs in the PawPaws Cat Kidney Support ...
(Date:6/25/2016)... ... , ... Austin residents seeking Mohs surgery services, can now turn to Dr. ... Russell Peckham for medical and surgical dermatology. , Dr. Dorsey brings specialization to include ... in Mohs Micrographic Surgery completed by Dr. Dorsey was under the direction of Glenn ...
(Date:6/25/2016)... ... 25, 2016 , ... As a lifelong Southern Californian, Dr. Omkar Marathe earned ... the David Geffen School of Medicine at UCLA. He trained in Internal Medicine at ... fellowship in hematology/oncology at the UCLA-Olive View-Cedars Sinai program where he had the opportunity ...
(Date:6/24/2016)... ... June 24, 2016 , ... A recent article published June 14 ... The article goes on to state that individuals are now more comfortable seeking to ... operations such as calf and cheek reduction. The Los Angeles area medical group, Beverly ...
Breaking Medicine News(10 mins):
(Date:6/24/2016)... --  Pulmatrix, Inc ., (NASDAQ: PULM ), ... today that it was added to the Russell Microcap ... set of U.S. and global equity indexes on June ... for Pulmatrix," said Chief Executive Officer Robert Clarke ... in developing drugs for crucial unmet medical needs, and ...
(Date:6/23/2016)... 23, 2016  MedSource announced today that it ... software solution of choice.  This latest decision demonstrates ... to their clients by offering a state-of-the-art electronic ... establishes nowEDC as the EDC platform of choice ... clients.  "nowEDC has long been a preferred EDC ...
(Date:6/23/2016)... DUBLIN , June 23, 2016 ... the "Pharmaceutical Excipients Market by Type (Organic Chemical ... Preservative), Formulation (Oral, Topical, Coating, Parenteral) - Global Forecast ... The global pharmaceutical excipients ... 2021 at a CAGR of 6.1% in the forecast ...
Breaking Medicine Technology: