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The Beryl Companies Adds Services, Clients for Record Year in 2008
Date:2/9/2009

DALLAS, Feb. 9 /PRNewswire/ -- The Beryl Companies, the nation's leading healthcare-exclusive call center, announced today record growth in the year just concluded. In 2008, Beryl logged five million healthcare-related interactions with consumers across the country, launched a new service offering, added new leadership and support staff to better serve its clients, and increased revenues by 17 percent.

The company attained a record client retention rate of 97 percent, reflective of its high client-satisfaction scores. Beryl added more than 30 hospitals, health systems and consumer health organizations to its client roster, bringing the total number of clients to nearly 500 at year-end. Among the organizations to join Beryl in 2008 were Johns Hopkins Medicine, Robert Wood Johnson University Hospital, Premier Health, Ohio State University Medical Center and the National Kidney Foundation.

Beryl introduced CARE Calls (Connecting About Real Experiences) to its menu of services. CARE Calls are customer service calls that allow hospitals to briefly connect with patients in a highly personal way directly after their inpatient or outpatient visit, strengthening the relationship while also gathering actionable data regarding their experiences. The demand for this service is expected to grow in 2009 as more hospitals focus on customer service, improving patient satisfaction and reducing re-hospitalization. Additional services to help enhance the experiences of consumers when interacting with their healthcare providers will be rolled out in 2009, including post-discharge calls, appointment scheduling and pre-registration.

"This past year was challenging for many businesses," said Paul Spiegelman, Beryl founder and CEO. "The Beryl team has intensified its focus on providing the best possible customer service, exceptional value and innovative services that help our clients succeed, which is why hospitals acro
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SOURCE The Beryl Companies
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