DALLAS, Feb. 9 /PRNewswire/ -- The Beryl Companies, the nation's leading healthcare-exclusive call center, announced today record growth in the year just concluded. In 2008, Beryl logged five million healthcare-related interactions with consumers across the country, launched a new service offering, added new leadership and support staff to better serve its clients, and increased revenues by 17 percent.
The company attained a record client retention rate of 97 percent, reflective of its high client-satisfaction scores. Beryl added more than 30 hospitals, health systems and consumer health organizations to its client roster, bringing the total number of clients to nearly 500 at year-end. Among the organizations to join Beryl in 2008 were Johns Hopkins Medicine, Robert Wood Johnson University Hospital, Premier Health,
Beryl introduced CARE Calls (Connecting About Real Experiences) to its menu of services. CARE Calls are customer service calls that allow hospitals to briefly connect with patients in a highly personal way directly after their inpatient or outpatient visit, strengthening the relationship while also gathering actionable data regarding their experiences. The demand for this service is expected to grow in 2009 as more hospitals focus on customer service, improving patient satisfaction and reducing re-hospitalization. Additional services to help enhance the experiences of consumers when interacting with their healthcare providers will be rolled out in 2009, including post-discharge calls, appointment scheduling and pre-registration.
"This past year was challenging for many businesses," said Paul Spiegelman, Beryl founder and CEO. "The Beryl team has intensified its focus on providing the best possible customer service, exceptional value and innovative services that help our clients succeed, which is why hospitals across the country look to us to provide the benchmarking data and best-practices information that help them become leaders in their respective markets."
As a result of its achievements and innovation, Beryl received several business and industry awards. Modern Healthcare named Beryl one of the top 20 outsourcing firms in all of healthcare for the third consecutive year as well as to its list of Best Places to Work in Healthcare. Beryl was included on the Inc. 5000 list for two years in a row and was selected a Tech Titan, one of the fastest-growing technology companies in Texas, for the third straight year.
Beryl, the nation's leading healthcare-exclusive call center, helps organizations grow revenue and build lasting customer relationships by connecting people to healthcare. As a top provider of outsourced telephone and Web-based communications, Beryl delivers 24/7 exemplary customer service during more than five million interactions annually. Since 1985, hundreds of healthcare organizations have relied on Beryl for best-practices insight and data they can use to make more informed decisions about customer acquisition and retention. For more information about Beryl and its educational arm, The Beryl Institute, visit www.beryl.net.
|SOURCE The Beryl Companies|
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