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Telesoft Announces Advanced Dispute Management Capabilities with Version 9.5

Telesoft enhances Telecom Expense Management solution to enable rapid recovery of Telecom credits and refunds

Phoenix, AZ (PRWEB) October 7, 2009 -- Telesoft, trusted experts in fixed and mobile Telecom Expense Management (TEM) software and services, today announced the release of Telesoft Version 9.5 with advanced dispute management capabilities. According to industry analysts, up to 80% of telecom invoices contain billing errors. These errors equate to millions of dollars in cost recovery opportunities for large organizations.

"Without automated dispute management, telecom invoice errors are difficult and time-consuming to identify, manage, track, and recover. This is particularly true in large organizations that have hundreds of disputes across multiple carriers," said Thierry Zerbib, CEO and Co-Founder of Telesoft. "Automated dispute management is critical to recovering millions of dollars in overbillings - low-hanging fruit in today's cost-cutting environment".

Telesoft 9.5 provides added flexibility and detailed status tracking to speed the recovery of credits and refunds. Key features include:

  • Flexible Dispute Management: Easily manage telecom invoice disputes through the entire lifecycle including high-level visibility to make full-pay / short-pay decisions along with detailed level tracking to manage disputes to resolution.
  • Dispute Grouping: Easily manage hundreds of disputes. Organize and categorize disputes from vendor down to account number. Create multiple disputes for multiple circuits. Link multiple disputes together and track them overtime.
  • Dispute Tracking and Reporting: Easily search and report on open, submitted, or closed disputes. See when a credit is expected. Match and post the credit against multiple disputes.

Screen Shot: Telesoft 9.5 Open Disputes Report
Get visibility into open disputes and credited amounts to manage disputes and quantify cost recovery.

Telesoft 9.5 is available today as a hosted, licensed, or outsourced solution.

About Telesoft
Trusted experts in Telecom Expense Management (TEM) software and services for over 25 years, Telesoft reduces fixed and mobile telecom spend to improve organizations' bottom-line. Telesoft automates the telecom expense management lifecycle - from management of telecom invoices, usage, and cost allocation, through provisioning and inventory - to reduce telecom expenses and improve efficiencies. Offered as hosted, licensed, or outsourced solutions, Telesoft provides an integrated management platform for centralized inventory, common data sharing, and unified reporting. Telesoft solutions are used by hundreds of commercial and government organizations including the largest and most complex telecom environments in the world.


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