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Telephone Nursing an Important Component of Managed Healthcare

COMPTCHE, Calif., Jan. 25 /PRNewswire/ -- Wild Iris Medical Education, an online provider of continuing education for healthcare professionals, ( has just released a new course, "Telephone Triage." As more and more HMOs turn to telephone nursing or telehealth, the practice of appropriate disposition of health-related problems by trained RNs using guidelines or protocols has become a new subspecialty. Telephone triage interactions generally require assessment, patient education, and crisis intervention. When high standards are maintained, telephone triage in the HMO setting is a successful, highly appreciated, and integral part of the larger system. All successful nursing care hinges upon communication. In telephone triage, the challenge is to push the limits of what is possible and unique to this specialty. The manner of communication is as important as what is communicated.

Wild Iris Medical Education has produced a concise introduction to telephone nursing including best practices, areas of controversy, protocols, documentation forms, red flags, rules of thumb, and red herrings. The course is six contact hours.

Wild Iris Medical Education has been publishing quality online continuing education courses for nurses and healthcare professionals since 1999. Founded by Ann Johnson, RN, and Lauren Robertson, MPT, Wild Iris offers the busy healthcare professional the opportunity to earn continuing education credits at their convenience. The site allows users to choose a course from an ever changing selection of pertinent topics. Read the course. Take the test. Register and pay. The certificate of completion may be printed by the user. Courses are approved in all 50 states.

For more information contact Janis MacDonald, 707-937-0518,

SOURCE Wild Iris Medical Education
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