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TeleHealth Services' TIGR(R) Interactive Patient Education System Facilitates Award-Winning Results at Northridge Hospital Medical Center
Date:11/13/2008

tem exceeded Northridge's patient education needs, providing workflow efficiencies that allowed Northridge to develop and implement custom educational content. TIGR was the only platform that offered a three-tiered integrated solution for future expansion of the system. TeleHealth's support, maintenance and financing services provided ancillary services that Northridge coveted in a business partnership.

The TIGR System assisted the unit with additional educational resources, and a greater assurance that mothers and newborns have the best opportunity to achieve the most successful conversion from the hospital to the home environment. Northridge also developed custom content that was implemented into the system on topics helpful for the transition. The evidence-based educational content included information to encourage and educate mothers about breastfeeding their infants, a growing state initiative within the information about effective neonatal care.

According to Gonsoski, in the four years since the TIGR System was introduced at Northridge, patient satisfaction scores for the Obstetrics unit have doubled due to the system's ability to better empower the patients during their recovery process. This marked increase in patient satisfaction and "five-star" rating for high standards of patient care was accomplished by utilizing TIGR's video content as a portion of their overall educational efforts.

Additionally, the TIGR System assisted Northridge in focusing on strategic objectives for operations and staff retention. The TIGR system exponentially enabled workflow improvements not previously possible, such as allowing nurses and clinicians to be able to spend more time at the bedside for patient interaction about their conditions. This reduction in non-clinical requests allowed clinicians to more thoroughly educate patients, reducing the probability of re-admissions. These efficiencies increased the hospital's reputation of being a trusted provider
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SOURCE TeleHealth Services
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