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TeleHealth Services' TIGR(R) Interactive Patient Education System Facilitates Award-Winning Results at Northridge Hospital Medical Center
Date:11/13/2008

NORTHRIDGE, Calif., Nov. 13 /PRNewswire/ -- Northridge Hospital Medical Center (Northridge) credits TeleHealth Services' TIGR on-demand education system as "the cornerstone" for the organization's recent awards and top accreditation, all of which reflect Northridge's commitment to ensure patient comfort as its medical experts provide superior levels of service excellence.

A 411-bed not-for-profit acute care facility located in Northridge, CA, Northridge recently announced it had earned the Gold Seal of Approval(TM) from The Joint Commission. Additionally, it has won 19 Avatar International awards for service excellence this year. TIGR played an integral role in more than doubling the service, quality of care and patient education scores.

"Our TIGR system serves as the cornerstone for our facility's drive for exemplary service," said Ruth Gonsoski, Perinatal Program Manager at Northridge, about the TeleHealth Services System. "Our on-demand education system provided the platform for winning all 19 Avatar awards for service, quality of care and patient education excellence throughout the hospital. Since the implementation of our TIGR system, our Obstetrics unit specifically won the award for the most improved unit for exemplary service in 2007. This was the only obstetrics unit recognized out of 283 hospitals considered for the award."

Since the TIGR rollout four years ago, Northridge's Obstetrics unit has experienced the largest jump in service scores within the hospital.

TIGR Exceeded Expectations

When Northridge, long known for revolutionizing healthcare, began looking to adopt an interactive patient education solution, their intent was to provide improved customer service and patient care while adding efficiency to clinical workflows. After a review of options, Northridge chose TeleHealth Services, the leading U.S. provider of interactive patient education systems, as its partner in patient education. TeleHealth's TIGR sys
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SOURCE TeleHealth Services
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