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Tarrant County Hospital Takes Top Quality Award in Texas

Quality Texas Foundation Names 2009 Recipient of the Texas Award for Performance Excellence

GRAPEVINE, Texas, June 17 /PRNewswire-USNewswire/ -- Baylor Regional Medical Center at Grapevine is the 2009 recipient for the Texas Award for Performance Excellence (TAPE). The hospital received this honor from The Quality Texas Foundation, a non-profit Texas corporation that administers the Texas Award for Performance Excellence.

Patterned after the Malcolm Baldrige National Quality Award criteria and process, the Texas Award for Performance Excellence is an annual recognition of Texas organizations that have achieved performance excellence and applied outstanding quality principles in their day-to-day operations. The award is presented to organizations that serve as role models for quality, customer satisfaction, and performance excellence in the state of Texas.

Baylor Grapevine distinguished itself as the first Tarrant County hospital to receive this honor and as the first Baylor Health Care System medical center to receive the TAPE award.

Quality Texas Foundation Chair Dale Crownover stated, "I am pleased to announce the selection of Baylor Regional Medical Center of Grapevine as a recipient of the Texas Award for Performance Excellence. This organization has accomplished this level of success and established standards for excellence through its diligent efforts in the pursuit of performance excellence. It is an organizational role model for the State of Texas."

Key factors in the success of Baylor Regional Medical Center at Grapevine include: (1) a high-performance culture that fosters cooperation, communication, and skills shared across disciplines and work units; (2) strategic planning based on results; (3) two-way communication with the workforce; (4) focus on patient satisfaction; (5) tracking organizational performance; (6) strong key work processes; and (7) market research. Baylor Grapevine is part of Dallas-based Baylor Health Care System.

"This award speaks to the dedication of the entire hospital staff in delivering the Baylor values of providing safe, quality, compassionate care," says Douglas Lawson, president, Baylor Regional Medical Center at Grapevine. "It is a quite an honor to be the 2009 recipient."

The 2009 award will be presented during the Texas Award Ceremony scheduled for the evening of June 22, at the DoubleTree Hotel Dallas Galleria.

"Receiving this prestigious award demonstrates how Baylor Grapevine embraced the Baylor core values of integrity, servanthood, quality, innovation and stewardship. Congratulations to Doug and his team," said Joel Allison, president and CEO, Baylor Health Care System.

The Foundation coordinates more than 300 volunteers from all areas of industry, government, education, non-profit and health care who work together to assess and promote quality and performance excellence throughout the state.

About Baylor Regional Medical Center at Grapevine

Baylor Regional Medical Center at Grapevine is a full-service, fully-accredited not-for-profit hospital serving residents in more than 20 cities throughout the Dallas/Fort Worth region. Focused on being the best place to give and receive quality, safe and compassionate care, Baylor Grapevine works to lead the transformation of health care. The 233-bed hospital offers advanced medical services for cardiovascular services, women's services, diagnostic imaging, neonatal intensive care, sleep disorders, intensive and emergency care.

About Baylor Health Care System

Baylor Health Care System is a network of hospitals, primary care and specialty care centers, rehabilitation clinics, affiliated ambulatory surgery centers and the Baylor Research Institute. One of the largest private-sector employers in Dallas/Fort Worth, Baylor employs more than 18,000 people and has more than 2,700 physicians on its medical staffs. Baylor University Medical Center, flagship hospital of the system, is a major patient care, teaching and research center for the Southwest. Baylor's goal in treating all patients is to appropriately address their health care needs from the time they enter the health care system to discharge. For the fiscal year ended June 30, 2008, Baylor Health Care System reported $446 million in community benefit, which includes providing care for charity patients and patients enrolled in government programs such as Medicare and Medicaid, as well as the un-reimbursed costs of medical education, research and community programs. Total community benefit was calculated in accordance with Texas Health and Safety Code Chapter 311. For more information about Baylor, visit

SOURCE Baylor Health Care System
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