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Sysmex Customer Satisfaction Ranks Highest in Independent Market Research
Date:2/24/2009

IMV ServiceTrak(TM) and MD Buyline Hematology Results Are In

MUNDELEIN, Ill., Feb. 24 /PRNewswire/ -- Sysmex America, Inc., a leading medical diagnostic instrument manufacturer and laboratory information systems developer today announced that Sysmex hematology instruments have been ranked best in industry for instrument reliability for its ninth consecutive year according to IMV's 2008 ServiceTrak(TM) report. In this annual report, Sysmex also ranked first in 21 (twenty-one) of the 30 (thirty) survey factors, including all five OEM (Original Equipment Manufacturer) service performance factors and all five manufacturer and instrument performance factors. The IMV ServiceTrak survey respondents include clinical laboratory department supervisors, laboratory managers, and technologists chosen at random from hospitals of varying sizes from across the country. Sysmex hematology instruments also ranked first in customer satisfaction in MD Buyline's January 2009 User Satisfaction Ratings. MD Buyline survey respondents include technologists and clinicians from hospitals and clinical reference laboratories located throughout the United States.

"In today's tougher economic environment, clinical laboratories must aggressively seek core laboratory efficiency that ultimately contributes to the hospital's overall healthcare efficiency. Indicators such as IMV ServiceTrak and MD Buyline results are crucial information for clinical laboratories," said John Kershaw, President, Sysmex America, Inc. "For example, instrument reliability is a performance indicator that directly affects efficiency in patient care areas, including the emergency department, where speed is essential and operational costs are high," said Kershaw.

Instrument reliability also impacts clinical laboratory performance metrics such as results turnaround time and repeat rate. Switching to backup analyzers could create issues with shifting nor
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SOURCE Sysmex America, Inc.
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