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Syclo Mobile Field Service Product, Resulting from Co-innovation with SAP, Selected by Medical System Supplier
Date:12/9/2009

reasing customer satisfaction and retention.”

Syclo developed the SMART Service Manager application as part of its co-innovation agreement with SAP, through which the companies are collaborating to deliver mobile applications that enable maintenance and service technicians access to SAP Business Suite software from a broad range of devices regardless of connectivity. The companies are specifically aligning product roadmaps, solution specifications, development efforts, testing, and support. SMART Service Manager is also an SAP-endorsed business solution. Solutions endorsed by SAP are complementary to SAP software offerings, developed in accordance with SAP development guidelines, and provide additional choices and flexibility for businesses running SAP applications.

SMART Service Manager allows field service technicians to utilize intuitive action-driven workflow and, in turn, work more efficiently in the field with complete, up-to-the-minute customer history, equipment, contract and service information. Technicians can paperlessly capture data at the point of performance for more accurate records, reporting and scheduling.

“We wanted to develop a mobile field service solution in alignment with SAP CRM that would offer customers prebuilt, industry-rich capabilities,” said Rich Padula, Syclo President and CEO. “Our goal was to help companies deploy mobile faster and reap immediate benefits like lowered mean-time-to-repair, increased workforce productivity, higher revenue opportunities and enhanced customer satisfaction.”

For more information and video, visit http://sap.syclo.com/service_manager.php

About Syclo
Since 1995, Syclo has helped over 750 companies streamline workflow and improve productivity with its innovative mobile solutions and first-in-class execution expertise
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