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Syclo Mobile Field Service Product, Resulting from Co-innovation with SAP, Selected by Medical System Supplier
Date:12/9/2009

The Newly Released Syclo SMART Service Manager for use with SAP® CRM helps remote workers deliver high-quality service

Hoffman Estates, IL (PRWEB) December 9, 2009 -- Today, Syclo, a market leader in mobile enterprise platforms and applications, announced the availability of a second mobile product resulting from its co-innovation relationship with SAP AG. The new product, SMART Service Manager, was recently selected by a major medical system supplier to hospitals worldwide, to connect their 400 field service technicians to the SAP® Customer Relationship Management (SAP CRM) application. The technicians, who maintain customer-owned medication and supply management assets, will use SMART to view, capture and update real time SAP CRM-based customer account, equipment and service order data in the field for enhanced customer service, productivity and profitability.

“This new product offering, resulting from the co-innovation agreement between SAP and Syclo, will enable SAP CRM customers to complete the last mile of automating field service management process,” said Jujhar Singh, senior vice president, CRM Solution Management and Global Strategy, SAP. “By enabling field service engineers to receive and respond to high-priority service orders in real time, service organizations can gain significant productivity while increasing their SLA-compliance rate, thereby inc
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Syclo Mobile Field Service Product, Resulting from Co-innovation with SAP, Selected by Medical System Supplier
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