Navigation Links
Sutter Solano Medical Center Wins National Improvement Award

VALLEJO, Calif., Dec. 27 /PRNewswire/ -- Sutter Solano Medical Center (SSMC) has been named a 2007 Press Ganey Compass Award Winner. The hospital was recognized in the Emergency Department (ED) award category for the greatest improvement in overall patient satisfaction scores compared to all other facilities being measured.

The Press Ganey Compass Award is a coveted symbol of achievement in the health care industry that is bestowed annually, and SSMC is just one of three facilities in its class (emergency departments under 30,000 annual visits) to receive the honor.

"This is by no means a small feat," says Kim Trumbull, R.N., chief nurse executive at SSMC. "Two years ago we faced several challenges in the ED, including a major remodel project and serious staffing issues, and our nursing and executive teams were restructured -- we really had our work cut out for us."

To improve patients' perception of care, the hospital implemented several service-oriented programs to focus on key areas such as long wait times, courtesy of staff and communication:

-- A FasTrac program to quickly triage and care for patients with

non-emergent conditions

-- A throughput committee to focus on bedside registration and immediate

bedding to reduce wait times

-- Phone calls by charge and triage nurses and physicians as a follow-up

to discharged patients

-- Hourly rounding by the charge nurse to check in on patients and family

members and inform them of any delays

"This is only the beginning of creating a service-oriented culture at SSMC," says Trumbull. "If we don't provide our patients with what they want, they'll go elsewhere, so we'll build on this success to continually improve our patients' perception of care."

Press Ganey currently partners with more than 7,000 health care facilities -- including nearly 40 percent of U.S. hospitals -- to measure and improve the quality of their care. The company's databases are the largest in the industry, and allow facilities nationwide to benchmark their results against peer organizations. The Compass Award recognizes facilities that show the most improvement over two years in overall patient satisfaction.

"We are proud partners of Sutter Solano Medical Center," notes Dr. Melvin F. Hall, President and Chief Executive Officer of Press Ganey. "Their dedication to continuous improvement serves as a model for all."

About Sutter Solano Medical Center

For more than 100 years, SSMC has been committed to the community by providing emergency care, delivering babies, and serving others in time of need. The medical center has 102 licensed beds and is fully accredited by The Joint Commission, an independent, non-profit organization with the mission to continuously improve the safety and quality of care provided to the public.

SSMC is part of Sutter Health, a not-for-profit network of hospitals, doctors, and nurses who share expertise and resources to advance health care quality.

About Press Ganey

For more than twenty years, Press Ganey Associates, Inc. has been committed to providing insight that allows health care organizations to improve the quality of care they provide. The company offers the largest comparative customer feedback databases, actionable data, solution resources, and unparalleled customer service. Press Ganey currently partners with more than 7,000 health care facilities -- including nearly 40% of U.S. hospitals -- to measure and improve the quality of their care. For more information, visit

SOURCE Sutter Solano Medical Center
Copyright©2007 PR Newswire.
All rights reserved

Related medicine news :

1. Nurses Send Sutter a Clear Message
2. Sutter Health Medical Groups Among the Best for Health Care Quality
3. Solano Regional Medical Group and Sutter Regional Medical Foundation Recognized by Integrated Healthcare Association (IHA)
4. Sutter Moves to Reduce Public Accountability, Slash Hospital Beds
5. Sutter Violating State Safety Laws on Assuring Proper Competency Validation of Strike Staff, Say RNs
6. Sutter Solano Cancer Center Offers Advice, Free Lecture During Breast Cancer Awareness Month
7. CNA Presents New Data on Sutters Medical Redlining
8. Sutter Fairfield Surgical Center Ranks Best in Region
9. Sutter Solano Cancer Center Offers Oncology Patients Customized Cancer Treatment
10. Sutter Regional Medical Foundation Opens New Fairfield Care Center
11. 5,000 Sutter Nurses Prepare for Second Strike Against Chain
Post Your Comments:
(Date:6/24/2016)... ... June 24, 2016 , ... People across the U.S. are ... Code Talker Award, an essay contest in which patients and their families pay tribute ... presented at the 2016 National Society of Genetic Counselors (NSGC) Annual Education Conference (AEC) ...
(Date:6/24/2016)... ... June 24, 2016 , ... The Haute Beauty ... Barry M. Weintraub as a prominent plastic surgeon and the network’s newest partner. ... and the most handsome men, look naturally attractive. Plastic surgery should be invisible.” ...
(Date:6/24/2016)... ... June 24, 2016 , ... Strategic Capital Partners, ... economy by obtaining investment capital for emerging technology companies. SCP has delivered ... already resulted in more than a million dollars of capital investment for five ...
(Date:6/24/2016)... ... June 24, 2016 , ... Venture Construction Group (VCG) ... held on June 20th at the Woodmont Country Club at 1201 Rockville Pike, ... organization dedicated to helping service members that have been wounded in battle and their ...
(Date:6/24/2016)... ... June 24, 2016 , ... Advanced Plastic Surgery Institute ( ... as its official Medspa Sponsor. Dr. Josh Olson, a board-certified plastic surgeon, owns ... Dr. Olson says the decision to support the pageant in an official capacity ...
Breaking Medicine News(10 mins):
(Date:6/26/2016)...  VMS Rehab Systems, Inc. ( ) reported ... required to build a strong and stable market for ... on the OTC Markets-pink current trading platform. ... are seeing an anomaly in market trading activities that ... the Company, but shareholders and market players as well. ...
(Date:6/24/2016)... SAN FRANCISCO, Calif. , June 24, 2016 ... GBT ), a biopharmaceutical company developing novel therapeutics ... significant unmet needs, today announced the closing of ... shares of common stock, at the public offering ... shares in the offering were offered by GBT. ...
(Date:6/24/2016)... , June 24, 2016 The Academy ... of recommendations that would allow biopharmaceutical companies ... with entities that make formulary and coverage decisions, a ... "value" of new medicines. The recommendations address ... not appear on the drug label, a prohibition that ...
Breaking Medicine Technology: