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Survey Finds More Case Managers Professionally Credentialed, Hold Higher Degrees

CCMC will present full survey findings June 10, 2010 at CMSA Annual Conference

Mount Laurel, N.J. (PRWEB) May 14, 2010 -- The role case managers play in health care is expanding with new team-based delivery models. To meet the challenges of their expanding role, case managers are becoming better prepared educationally and professionally to meet the requirements of employers, consumers and payers, according to a study by the Commission for Case Manager Certification (CCMC).

CCMC surveyed nearly 30,000 case managers and analyzed the results from 6,909 completed surveys to create a detailed profile of the role of case managers today, and the functions they perform across care settings. The survey is primarily designed to inform CCMC’s certification examination process, but it also offers a look into current trends in case management, the skill set used in the field and the knowledge necessary to operate in today’s rapidly-changing environment. The results of the survey will be co-presented by Jolynne “Jo” Carter, BSN, RN, CCM, chair of the CCMC and study researcher Hussein Tahan, DNSc, RN, executive director of international health services for New York-Presbyterian Hospital June 10, 2010 at the Case Management Society of America’s annual conference.

The CCMC Role & Functions survey is fielded every five years. One key finding of the fall 2009 survey is that more case managers hold bachelor or higher degrees (65 percent in 2009 compared to 60 percent in 2004). In addition, certification in case management is required by more employers (36 percent, compared to 26 percent in 2004) and more employers offer additional compensation for certification (27 percent in 2009 compared to 20 percent in 2004).

“The employer perception of the growing importance of certification suggests employers view certification as a quality indicator, a proxy for demonstrating competence that an employer is willing to pay for, and even require,” Carter said. “Case managers who have earned the CCM® credential have demonstrated they have the expertise, knowledge and professional experience needed to serve patients with complex health challenges, in any care setting.”

Other key findings from the survey:

  • The case manager role represents a career advancement opportunity for nurses.
Almost all case managers surveyed were registered nurses, were likely not entry level and were more likely to hold bachelor’s degrees. (65 percent of nurses who are case managers hold bachelor’s degrees, compared to 31 percent of registered nurses generally.) Although almost all surveyed were registered nurses and over age 30, more than 40 percent of the case managers have been in the case management field less than 10 years, suggesting they move into case management after working as nurses.

  • The case manager role is becoming more challenging, and more important within the health care system.
As the complexity of care increases, and the demand for accountability in health care grows, the role of the case manager is expanding in importance. The case manager has a key role in coordinating a spectrum of care through patient transitions, and across multiple practitioners and care settings. Technology is rapidly evolving, for both providers and for use with patients in preventive health and education. The case manager offers a link and oversight of this changing, complex environment across settings and providers, and can answer the need for more accurate communication.

“These trends suggest a case manager of which more is expected, who will have to meet higher standards, and who will be in strong demand,” Carter said. “Case management will continue to be a challenging role, but a rewarding role as well – and, as the survey suggests, an economically-rewarded role. New models of care, like the patient centered medical home and the accountable care organization, are increasing the demand for care coordination, and certified case managers are ready to fill that demand.”

About CCMC
The Commission for Case Manager Certification is the first and largest nationally accredited organization that certifies case managers. The CCMC is a nonprofit, volunteer organization that oversees the process of case manager certification with its CCM® credential. CCMC is positioned as the most active and prestigious certification organization supporting the case management industry. To learn more, visit, connect with CCMC on Facebook and follow CCMC on Twitter @CCM_Cert.

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