Navigation Links
Superior Customer Service Imperative During Economic Downturn

CHAPEL HILL, N.C., March 28 /PRNewswire/ -- With continuing economic woes, applying quality initiatives to customer service areas must show return to gain management buy-in. "Use great service to help establish a premium for product opportunity in a downturn," explained a benchmarking manager in new product development. "There is a greater need for service when there is a downturn."

At "Using Quality to Improve the Customer Experience," the 10th annual customer experience conference hosted by Best Practices, LLC's GLOBAL BENCHMARKING COUNCIL, executives from leading companies shared results from recent quality initiatives to improve the customer experience. Presentations ignited discussion among GLOBAL BENCHMARKING COUNCIL members and guests from 36 companies around hot-button issues such as strategic customer experience tools to increase customer advocacy, improving the company's Web site to ensure positive customer experiences, creating a distinctive brand to drive financial performance, achieving call center excellence and more.

Download a complimentary excerpt of the post-conference report at to view a list of companies in attendance, presenting companies and their topics of interest, and notes from two roundtable discussions on Creating World-Class Customer Experiences: Successes, Failures and Insights from the Front Lines. Topics covered included:
-- Listening to Customers to Identify Their Unmet Needs & Harvest


-- Using Customer Insights for Growth & Performance Improvement

-- Innovations in Managing & Enhancing Customer Experience

Please mark your calendar and inform your colleagues about the 10th Annual HR Management Conference, "Leadership Development: Finding, Growing & Retaining Top Talent," in Sarasota, Fla., June 4-6, 2008. Learn more about this unique learning and networking opportunity at .

To discuss the line-up of conferences or to explore research and networking opportunities available to you through the GLOBAL BENCHMARKING COUNCIL service, contact Bridget Watson directly at 919.767.9238 or at .

Best Practices, LLC's GLOBAL BENCHMARKING COUNCIL ( ) is an innovative research, benchmarking and networking service for business executives in pharmaceutical and life sciences, consumer and industrial products manufacturing, financial services and other industries to promote top-line revenue growth, cost reduction and innovative problem-solving.

SOURCE Best Practices, LLC
Copyright©2008 PR Newswire.
All rights reserved

Related medicine news :

1. Video: TI unveils industrys first family of complete analog front ends for superior ultrasound systems
2. A Drug With Efficacy Superior to That of Memantine Would Earn up to a 50% Patient Share in the Moderate-to-Severe Alzheimers Disease Drug Market
3. Digital mammography superior to film mammography in some cases
4. Companys Award-Winning Sound Enhancement Technology Proven to Provide Superior Performance Over Other Technologies; Patent Will Enhance Able Planet, LINX AUDIO Brands
5. Data Show ARIMIDEX(R) (Anastrozole) Continues To Be Superior to Tamoxifen in Helping Reduce the Risk of Recurrence in Patients With Early Breast Cancer
6. Superior Dental Care Alliance Launches Maximum Advantage Program
7. In Landmark Phase III Head-to-Head Study, Prasugrel Statistically Superior to Clopidogrel in Reducing Risk of Heart Attack
8. Once-Weekly Exenatide Showed Statistical Superiority in Glucose Control Compared to BYETTA in Head-to-Head Study
9. Houston Northwest Medical Centers Patient Outcomes Superior
10. Pharsight Signs New Diabetes Meta-Database Customer
11. Cambrex Customer Announced Recall
Post Your Comments:
(Date:6/25/2016)... ... June 25, 2016 , ... ... non-athletes recover from injury. Recently, he has implemented orthobiologic procedures as a method ... —Johnson is one of the first doctors to perform the treatment. Orthobiologics are ...
(Date:6/25/2016)... ... , ... Conventional wisdom preaches the benefits of moderation, whether it’s a matter ... bar too high can result in disappointment, perhaps even self-loathing. However, those who set ... , Research from reveals that behind the tendency to set low ...
(Date:6/24/2016)... ... 2016 , ... Those who have experienced traumatic events may suffer from a ... such as drug or alcohol abuse, as a coping mechanism. To avoid this pain ... following a traumatic event. , Trauma sufferers tend to feel a range of emotions, ...
(Date:6/24/2016)... ... June 24, 2016 , ... Marcy was in a crisis. Her son James, eight, was ... his family verbally and physically. , “When something upset him, he couldn’t control his emotions,” ... He would throw rocks at my other children and say he was going to kill ...
(Date:6/24/2016)... ... June 24, 2016 , ... Global law firm Greenberg Traurig, ... Elite. The attorneys chosen by their peers for this recognition are considered among the ... Traurig Shareholders received special honors as members of this year’s Legal Elite Hall of ...
Breaking Medicine News(10 mins):
(Date:6/24/2016)... , June 24, 2016 According ... by Type (Standard Pen Needles, Safety Pen Needles), Needle ... GLP-1, Growth Hormone), Mode of Purchase (Retail, Non-Retail) - ... This report studies the market for the forecast period ... reach USD 2.81 Billion by 2021 from USD 1.65 ...
(Date:6/23/2016)... , June 23, 2016  MedSource announced today ... its e-clinical software solution of choice.  This latest ... possible value to their clients by offering a ... preferred relationship establishes nowEDC as the EDC platform ... MedSource,s full-service clients.  "nowEDC has long been a ...
(Date:6/23/2016)... , June 23, 2016  In a startling report released today, ... their residents by lacking a comprehensive, proven plan to eliminate prescription ... definitive ranking of how states are tackling the worst drug crisis ... four states – Kentucky , New ... Vermont . Of the 28 failing states, three – ...
Breaking Medicine Technology: