Navigation Links
Superior Customer Service Imperative During Economic Downturn
Date:3/28/2008

CHAPEL HILL, N.C., March 28 /PRNewswire/ -- With continuing economic woes, applying quality initiatives to customer service areas must show return to gain management buy-in. "Use great service to help establish a premium for product opportunity in a downturn," explained a benchmarking manager in new product development. "There is a greater need for service when there is a downturn."

At "Using Quality to Improve the Customer Experience," the 10th annual customer experience conference hosted by Best Practices, LLC's GLOBAL BENCHMARKING COUNCIL, executives from leading companies shared results from recent quality initiatives to improve the customer experience. Presentations ignited discussion among GLOBAL BENCHMARKING COUNCIL members and guests from 36 companies around hot-button issues such as strategic customer experience tools to increase customer advocacy, improving the company's Web site to ensure positive customer experiences, creating a distinctive brand to drive financial performance, achieving call center excellence and more.

Download a complimentary excerpt of the post-conference report at http://www3.best-in-class.com/gr147.htm to view a list of companies in attendance, presenting companies and their topics of interest, and notes from two roundtable discussions on Creating World-Class Customer Experiences: Successes, Failures and Insights from the Front Lines. Topics covered included:
-- Listening to Customers to Identify Their Unmet Needs & Harvest

Insights

-- Using Customer Insights for Growth & Performance Improvement

-- Innovations in Managing & Enhancing Customer Experience

Please mark your calendar and inform your colleagues about the 10th Annual HR Management Conference, "Leadership Development: Finding, Growing & Retaining Top Talent," in Sarasota, Fla., June 4-6, 2008. Learn more about this unique learning and networking opportunity at http://www3.best-in-class.com/CurrentConference .

To discuss the line-up of conferences or to explore research and networking opportunities available to you through the GLOBAL BENCHMARKING COUNCIL service, contact Bridget Watson directly at 919.767.9238 or at bwatson@best-in-class.com .

Best Practices, LLC's GLOBAL BENCHMARKING COUNCIL (http://www3.best-in-class.com/gbc ) is an innovative research, benchmarking and networking service for business executives in pharmaceutical and life sciences, consumer and industrial products manufacturing, financial services and other industries to promote top-line revenue growth, cost reduction and innovative problem-solving.


'/>"/>
SOURCE Best Practices, LLC
Copyright©2008 PR Newswire.
All rights reserved

Related medicine news :

1. Video: TI unveils industrys first family of complete analog front ends for superior ultrasound systems
2. A Drug With Efficacy Superior to That of Memantine Would Earn up to a 50% Patient Share in the Moderate-to-Severe Alzheimers Disease Drug Market
3. Digital mammography superior to film mammography in some cases
4. Companys Award-Winning Sound Enhancement Technology Proven to Provide Superior Performance Over Other Technologies; Patent Will Enhance Able Planet, LINX AUDIO Brands
5. Data Show ARIMIDEX(R) (Anastrozole) Continues To Be Superior to Tamoxifen in Helping Reduce the Risk of Recurrence in Patients With Early Breast Cancer
6. Superior Dental Care Alliance Launches Maximum Advantage Program
7. In Landmark Phase III Head-to-Head Study, Prasugrel Statistically Superior to Clopidogrel in Reducing Risk of Heart Attack
8. Once-Weekly Exenatide Showed Statistical Superiority in Glucose Control Compared to BYETTA in Head-to-Head Study
9. Houston Northwest Medical Centers Patient Outcomes Superior
10. Pharsight Signs New Diabetes Meta-Database Customer
11. Cambrex Customer Announced Recall
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:10/13/2017)... , ... October 13, 2017 , ... The American Board ... become its next President and Chief Executive Officer, succeeding Dr. James C. Puffer upon ... beginning July 1, 2018 until Dr. Puffer’s retirement at the end of 2018. Upon ...
(Date:10/13/2017)... ... October 13, 2017 , ... Lori R. Somekh, founder of the Law ... organization of elder law and special needs planning attorneys. “Membership in ElderCounsel helps our ... a forum to network with elder law attorneys nationwide,” said Somekh. , ...
(Date:10/13/2017)... New York, NY (PRWEB) , ... October 13, 2017 , ... ... most influential people in business to advocate for action towards gender equality at their ... 18,000 views from around the globe, and reached a social audience of over 3 ...
(Date:10/13/2017)... Fairfax, VA (PRWEB) , ... October 13, 2017 ... ... provider of DevOps and Agile Software Development, has been awarded a contract by ... (EATS) Blanket Purchase Agreement (BPA) aims to accelerate the enterprise use of Agile ...
(Date:10/12/2017)... ... October 12, 2017 , ... ... sleep apnea using cutting-edge Oventus O2Vent technology. As many as 18 ... characterized by frequent cessation in breathing. Oral appliances can offer significant relief to ...
Breaking Medicine News(10 mins):
(Date:9/25/2017)... R.I. , Sept. 25, 2017  EpiVax, ... assessment, vaccine design, and immune-engineering today announced the ... on the development of personalized therapeutic cancer vaccines. ... has provided exclusive access to enabling technologies to ... Eng., MBA will lead EpiVax Oncology as Chief ...
(Date:9/19/2017)...   ZirMed Inc ., a recognized leader in cloud-based ... has been ranked #1 by its users for the seventh ... User Survey. ZirMed was recognized as the top-ranked end-to-end revenue ... centers over 200 beds and holds one of the longest ... history. ...
(Date:9/12/2017)...  Consumer reviews on the independent review site Consumer Affairs ... company for hearing aids, ranking it higher than Miracle Ear ... ... For Hearing Aids ... online store that provides high performance, state-of-the-art, German-engineered hearing aids directly ...
Breaking Medicine Technology: