The establishment of "family-centered rounds," in which patients and families participate in medical rounds with physicians, nurses and other staff.
Improvement in communication among families, staff on inpatient units and the Pediatric Radiology Department, which has led to a dramatic decrease in time delays for patients in need of a diagnostic scan.
An improved approach to developing pain-management plans for surgical patients. Pain management is now discussed with the family immediately after a procedure, any time a change to the plan must occur, and when the patient is transferred or discharged.
The development of a discharge plan that begins as soon as the patient is admitted. Caregivers actively involve the patient and family in the plan throughout the entire hospitalization.