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St. Luke's Episcopal Hospital Announces Latest Phase of Efficiency, Excellence and Engagement Campaign
Date:5/13/2009

Hospital Teams with RWD(R) Healthcare Practice to Streamline Patient Flow and Improve Patient Experience

BALTIMORE, May 13 /PRNewswire/ -- At a time when some hospitals are struggling financially, St. Luke's Episcopal Hospital in Texas is maintaining its profitability by focusing on efficient patient care with quality at its core. In its latest effort to ensure excellent care, St. Luke's is streamlining its transfer process for patients who need to be moved from the Emergency Department (ED) to another area of the hospital for critical care. This phase marks the latest step in three years of work between St. Luke's and RWD(R) Healthcare, a leading provider of hospital process improvement solutions.

In a short time, RWD has helped St. Luke's reduce patient transfer time from the ED to other hospital floors by approximately 66 percent. The latest effort is focused on further standardizing the transfer process so that the average wait time to be moved is no more than 30 minutes. Using various Lean approaches, St. Luke's and RWD are examining how the hospital can be more consistent in its transfer process so that patients are admitted earlier and, once cleared, discharged quickly. The work already done to improve patient flow is allowing St. Luke's to increase its patient capacity.

"Being more efficient allows our staff to focus on what's really important - caring for our patients," said David C. Pate, MD, chief executive officer, St. Luke's Episcopal Hospital, and senior vice president, St. Luke's Episcopal Health System. "Our partnership with RWD has enabled us to institutionalize the culture and Lean methods needed to continuously achieve greater efficiency, excellence and engagement with quality patient care at the center of all that we do."

St. Luke's also has applied Lean methods in other areas of the ED with beneficial outcomes to the overall patient flow process. Working with RWD, pati
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SOURCE RWD Healthcare
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