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Sodexo Partnership With The Beryl Companies Breaks Down Barriers to Better Customer Service in Healthcare
Date:2/17/2009

DALLAS, Feb. 17 /PRNewswire/ -- Two of the nation's leading providers of outsourced services to hospitals are collaborating to enhance customer service and improve the healthcare experience for patients.

The Beryl Companies, the largest healthcare-exclusive call center in the U.S., and Sodexo, a global leader of integrated food service and facilities management to hospitals, announced today the creation of a suite of services designed to positively impact the patient encounter before, during and after a visit to the hospital. The partnership is based on the breadth of complementary services each organization provides as well as their mutual focus on the importance of fulfilling all of the patients' expectations beyond their medical needs.

"Consistently providing exceptional customer service is the highest priority for both Beryl and Sodexo and should be as well for every hospital in the country," said Paul Spiegelman, Beryl chief executive officer. "By working with hospitals that understand the importance of this, we believe we can directly impact the patient experience and measurably improve patient satisfaction."

From its state-of-the-art center in Texas, Beryl interacts with five million consumers each year over the phone and online, providing physician referrals, class and event registration, post-discharge customer satisfaction calls, and other services that allow consumers to more efficiently navigate the healthcare system. Sodexo provides services that affect consumers' experiences once on-site, including dining, housekeeping, transportation, laundry and much more. Working together in an unprecedented fashion, client hospitals will be able to quickly and effectively measure and respond to consumer satisfaction feedback through Beryl's CARE Calls (Connecting About Real Experiences) program.

CARE Calls are customer service calls made directly after a patient's hospital visit that allow B
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SOURCE The Beryl Companies
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